Supervisor of Retail and Spa

Hispanic Alliance for Career Enhancement; Park City (UT); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Spa & Retail Supervisor, where your leadership will enhance guest experiences in a luxurious spa environment. This role offers the chance to foster a collaborative team culture while ensuring operational efficiency. With opportunities for personal and professional growth, you will be part of a respected team that values wellness and excellence. Enjoy benefits such as free room nights, medical insurance, and generous paid time off, making this an exciting opportunity for those passionate about hospitality and customer service.

Benefits

Free Room Nights

Medical, Dental, and Vision Insurance

401K with Company Match

Free Employee Meal

Generous Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Training and Development Opportunities

Qualifications

• Supervisory experience in spa or hospitality settings is essential.
• Strong leadership and communication skills are required.

Responsibilities

• Oversee daily operations and support spa team members.
• Manage scheduling, payroll, and ensure guest service excellence.

Skills

Interpersonal Skills

Leadership

Organizational Skills

Customer Service

Communication Skills

Education

High School Diploma

Relevant Certifications

Tools

Scheduling Software

Job description

Summary

The Grand Hyatt Deer Valley Hotel is located in the renowned Deer Valley ski resort, approximately 40 minutes from Salt Lake City International Airport. It is part of a new development featuring 17 ski lifts, around 1,600 residential units, 8 hotels with approximately 1,350 rooms, about 250,000 square feet of conference and retail space, and one of the largest "ski beaches" globally.

The hotel offers 436 luxury accommodations, including 359 guest rooms, 55 residences, and 22 suites, with roughly 30,000 square feet of versatile indoor meeting space. Amenities include a lobby-level three-meal restaurant and bar, a signature bar, pool and après-ski bar and grill, coffee bistro, large outdoor event terrace, pool, three whirlpools, kids club, and fitness area.

Hyatt is committed to exceeding high expectations, offering outstanding rewards and opportunities for growth within a warm, respectful, and inclusive culture.

Position Overview

We are seeking a passionate, hands-on Spa & Retail Supervisor to oversee the daily operations of our elegant spa. This role is ideal for someone who thrives in a guest-focused environment and is dedicated to service excellence, team leadership, and operational efficiency.

Key Responsibilities

1. Partner with Spa Management to ensure smooth daily operations.
2. Oversee and support all spa and retail team members, understanding each role thoroughly.
3. Maintain high standards of service to foster exceptional guest experiences.
4. Manage scheduling, payroll, and administrative tasks accurately and promptly.
5. Enforce safety, hygiene, and sanitation protocols per health regulations.
6. Support staff development through coaching, feedback, and recognition.
7. Address team concerns and promote a positive, collaborative work environment.
8. Assist in inventory management, merchandising, and retail sales strategies.

Why Join Us?

• Be part of a supportive and elegant spa environment.
• Opportunities for growth within a respected team.
• Contribute to a culture that values wellness, respect, and excellence.

Why Work at Hyatt?

• Free room nights, discounted rates, and friends & family room rates*
• Medical, dental, and vision insurance with a 30-day waiting period*
• 401K with company match*
• Free employee meal during shifts
• Generous paid time off*
• Tuition reimbursement*
• Employee stock purchase plan*
• Excellent training and professional development opportunities

*Applicable for full-time, year-round positions.

Important Notice

We are unable to provide sponsorship for work authorization or visas for this position.

Qualifications

• Previous supervisory or leadership experience in a spa, wellness, or hospitality setting.
• Strong interpersonal and communication skills.
• Ability to lead by example and inspire a team.
• Detail-oriented with excellent organizational and time management skills.
• Proficiency in administrative systems related to scheduling and payroll (experience with specific software is a plus).
• Passion for wellness, customer service, and team development.
• Desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Flexibility to work days, early mornings, nights, weekends, and holidays.
• Current TAM card certification.
• Current alcohol server certification and/or food service permit as required by local or state regulations.
• Other relevant certifications as required.

All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.