Supervisor of Program Service

Wurth Industry US; Brighton (CO); Presencial; USD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Maternity/Paternity leave

Tuition Reimbursement

Health benefits

401(k)

Paid Time Off

10 paid holidays

Resumo da oferta

Wurth Industry US seeks a Supervisor of Program Service to oversee the delivery of products and services to customers, ensuring satisfaction, timely results, and adherence to contractual obligations. You will lead program service teams, coordinate cross‑functional efforts, and optimize processes to improve efficiency and service quality.

This role requires strong leadership, clear communication, and a continuous improvement mindset.

Qualificações

• Minimum 5+ years in program service, project management, or customer success with large, complex programs.
• Proven experience managing customer relationships and resolving delivery challenges.
• Excellent leadership and interpersonal skills to develop high-performing teams.
• Strong communication across departments and with customers.
• Must have current Medical Certificate and meet driver requirements; CDL may be required for some positions.
• Must pass material handling equipment certifications.

Responsabilidades

• Oversee delivery of programs and services to ensure customer satisfaction.
• Lead and mentor a team of program service professionals; set performance goals and conduct reviews.
• Collaborate with sales, product, engineering and operations to align internal capabilities with customer needs.
• Identify and implement process improvements for efficiency, scalability, and quality.
• Address and resolve customer concerns to maintain high retention and loyalty.
• Track and report key program metrics such as timelines and satisfaction.

Conhecimentos

Leadership

Team management

Customer relationships

Communication

Project management

Descrição da oferta de emprego

POSITION SUMMARY

The Supervisor of Program Service is accountable for overseeing the delivery of products and services to customers, ensuring high levels of customer satisfaction and successful program operations. This role involves supervising program service teams, coordinating cross-functional efforts, and optimizing processes to improve efficiency and service quality. The Supervisor works closely with customers and internal stakeholders to ensure that program service meets contractual obligations and business goals while fostering long-term customer relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure adherence to established safety training and policies supporting a safe work environment.
• Identify the need for and evaluate the effective use of program service tools and equipment.
• Develop and implement customer program service strategies that align with business objectives and customer needs.
• Ensure that projects are delivered on time, within scope, and within budget, while meeting or exceeding customer expectations.
• Lead efforts to improve the program service process, including resource allocation, timelines, and project management methodologies.
• Implement best practices in customer communication, project management, and risk management.
• Build and maintain strong relationships with customers, serving as the primary point of contact for program service-related issues.
• Understand customer requirements and expectations, ensuring that program service teams are aligned and equipped to meet these needs.
• Proactively address and resolve customer concerns, ensuring a high level of customer satisfaction and loyalty.
• Lead, supervise, and mentor a team of program service professionals, fostering a culture of accountability, collaboration, and continuous improvement.
• Set clear performance goals, provide regular feedback, and conduct performance reviews to ensure the team meets program service objectives.
• Identify skills gaps and implement training programs to enhance the team's capabilities.
• Oversee multiple customer program service projects and programs, ensuring that each is delivered according to plan.
• Collaborate closely with sales, product, engineering, and operations teams to ensure alignment between customer needs and internal capabilities.
• Lead initiatives to improve program service processes, focusing on efficiency, scalability, and quality.
• Use data-driven insights to identify areas for improvement in the program service process and customer experience.
• Work closely with the customer success team to ensure smooth post- program service support and engagement, driving customer retention and repeat business.
• Ensure that customers receive value from program service, fostering long-term partnerships.
• Track and report key program service metrics, such as project timelines, customer satisfaction, and program service quality.
• Provide regular updates to leadership on the performance of program service projects, team and initiatives.
• Use performance data to drive continuous improvement efforts and make strategic adjustments to program service.
• All other duties as assigned.

EDUCATION, QUALIFICATIONS, SKILLS & ABILITIES:

• Minimum 5+ years of experience in program service, project management, or customer success, with a focus on supporting large, complex projects or programs.
• Proven experience in managing customer relationships and resolving delivery challenges in a customer-facing role.
• Excellent leadership and team management skills, with the ability to inspire and develop high-performing teams.
• Exceptional communication and interpersonal skills, with the ability to build strong customer relationships and collaborate across departments.
• Must have a current Medical Certificate and meet the requirements for driver selection as outlined in the Fleet Policy. Must maintain a clean driving record and be at least 21 years of age to drive a company vehicle.
• A CDL may be required for some supervisor positions
• Must pass and maintain applicable material handling equipment operation certifications.

The Wurth Difference:

• Proactive supply chain solutions customized to your business, your industry
• Industrial products and services delivered with prompt, personal attention
• Inventory management solutions that keep your production line moving smoothly
• Complete program support from initial design, to implementation, training, to ongoing analysis

Why Wurth:

• Maternity/Paternal leave after 1 year of service
• Tuition Reimbursement eligible after 1 year of service
• Health benefits and programs - medical, vision, dental, life insurance and more
• Additional benefits 401(k), short term disability, long term disability
• Paid Time Off, accrued per pay period, additional day earned per year of service
• 10 paid holidays

EEOC STATEMENT:

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.