SUPERVISOR, CARE COORDINATION

Callen-Lorde Community Health Center; New York (NY); On-site; USD 67,000 - 74,000; Full time

Benefits offered by this job

Low-cost medical plan

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible Spending Account

Tuition Assistance

Commuter benefits

Generous paid time off

403B retirement plan

Job summary

Callen‑Lorde Community Health Center seeks a Supervisor of Care Coordination to lead a team and ensure high-quality, patient-centered services. The role emphasizes social services and preventive care, including HIV prevention strategies, for adult patients.

You will oversee daily operations across Bronx, Brooklyn, and Chelsea sites, with evening hours and a focus on improving health outcomes and coordinating comprehensive care plans.

Qualifications

• Licensed Master of Social Work degree (LMSW), Licensed Mental Health Counselor (LMHC) or related Master’s degree preferred or a bachelor’s with 3+ years direct case management experience.
• Experience supervising case management staff and performance-based grant contract monitoring preferred.
• Experience in social services and adult patient care is valued.

Responsibilities

• Team Leadership: supervise Patient Navigators, Case Managers and Supportive staff.
• Case Management: handle intake, assessment, treatment planning, and reassessment.
• Care Coordination: collaborate with medical and behavioral health providers and community resources.
• Entitlements & Referrals: help patients access entitlements and referrals.
• Documentation: maintain accurate patient encounter records.
• Performance Management: provide feedback and address performance issues.
• Quality Improvement: contribute to best practices and initiatives.
• Professional Development: attend trainings to stay current.

Skills

Team Leadership

Care Coordination

Clinical Supervision

Grant Management

Education

MSW/LMHC (preferred)

Job description

Job Details

Job Location: Callen‑Lorde Community Health Center - Bronx - Bronx, NY 10451
Position Type: Full Time
Salary Range: $67,000.00 - $74,300.00 Salary/year

About Us

Callen‑Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

Our Mission

Callen‑Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen‑Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

About the Role

As a Supervisor of Care Coordination, you will play a critical leadership role in guiding a team of care coordinators and ensuring the delivery of high‑quality, patient‑centered services. This position focuses on supporting social services and preventive care initiatives, with an emphasis on improving health outcomes for adult patients.

You will oversee daily operations, manage caseload distribution, and provide clinical and administrative supervision to staff. In collaboration with multidisciplinary teams, you will coordinate comprehensive care plans that address both medical and social determinants of health.

The role places a strong emphasis on prevention and patient education, including HIV prevention strategies such as PrEP and PEP, long‑acting injectable (LAI) treatments, and broader preventive care services. Experience or familiarity with sexual health education and adult patient care is highly valued.

This is an opportunity for a mission‑driven leader to make a meaningful impact by strengthening care coordination, advancing preventive health initiatives, and supporting a high‑performing team in a dynamic healthcare environment.

Key Responsibilities

• Team Leadership: Supervise a team of Patient Navigators, Case Managers, and Supportive Case Managers, providing guidance, support, and performance evaluations.
• Case Management: Provide direct case management services, including intake, assessment, treatment planning, and ongoing reassessment.
• Care Coordination: Coordinate care with medical providers, behavioral health professionals, and other community resources to ensure seamless patient care.
• Entitlements and Referrals: Assist patients in accessing entitlements and referring them to appropriate services.
• Documentation: Maintain accurate and timely documentation of all patient encounters and activities.
• Performance Management: Monitor staff performance, provide feedback, and address any performance issues.
• Quality Improvement: Participate in quality improvement initiatives and contribute to the development of best practices.
• Professional Development: Attend conferences, trainings, and workshops to stay updated on the latest trends and best practices in care coordination.

Work Schedule

This is a full‑time position with evening hours. The schedule is structured to support operations across our Bronx, Brooklyn, and Chelsea sites.

Benefits

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short‑ and long‑term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

Please note that this position is grant funded.

Qualifications

• Licensed Master of Social Work degree (LMSW), Licensed Mental Health Counselor (LMHC) or related Master’s degree preferred or a bachelor’s degree with a minimum of 3 years of experience in providing direct case management services will be considered.
• Experience supervising case management staff and performance‑based grant contract monitoring strongly preferred.

Desired Characteristics, Skills

• Ability to work within team‑based structure.
• Strong communication and interpersonal skills.
• Commitment to the mission of Callen‑Lorde.

If you are dedicated to making a difference in the lives of our patients and meet these qualifications, we encourage you to apply. Join us in providing comprehensive healthcare in a safe, inclusive, and supportive environment.