Supervisor of Dining Services

University at Buffalo Campus Dining & Shops; Buffalo (NY); On-site; USD 35,360 - 41,600; Full time

Job summary

The University at Buffalo Campus Dining & Shops is looking for a Supervisor of Dining Services. This full-time position requires overseeing the operational and administrative details of the dining service while leading and training associates for optimal customer service.

Responsibilities include supervising staff, handling cash management, maintaining inventory, and ensuring compliance with food safety standards. A minimum of 40 hours per week is required, including weekends and evenings, with compensation ranging from $35,360 to $41,600 yearly, alongside bonus eligibility.

Qualifications

• 2 years’ experience in a restaurant or food service setting.
• Valid NYS driver’s license and clean driving record required.
• ServSafe Certification preferred.

Responsibilities

• Supervise and train student and staff employees effectively.
• Manage customer service and respond to inquiries.
• Run daily revenue reports and manage cash handling.

Skills

Customer service

Team leadership

Cash handling

Inventory management

Time management

Education

High School Diploma or GED

Post-high school education/training in business or culinary arts

Tools

Point of Sale systems

Inventory tracking software

Job description

Position Summary

Responsible for supervision and oversight of operational and administrative details of customer and culinary service in the dining service operation. Lead associates through their shift by assisting with their job functions to ensure quality service and anticipating guests’ needs. Ensure training and monitoring of front‑line associates while working with the entire management team is set up for success in the daily operation.

Job Details

Job title: Supervisor of Dining Services

Reports to: General Manager

Department: Operations

FLSA Status: Hourly, Non‑Exempt, (hours/shifts may vary)

Expected Hours of Work

This is a full‑time position whose schedule is based on the customers’ needs and needs of the business. The position primarily works a set schedule during the school year and includes one weekend day and can include additional weekends, evenings, and late‑night hours. The position requires a minimum of 40 hours per week, and additional hours will be expected during peak periods of business and special events. This typically includes August start‑up, January start‑up, commencement, and any other special events or needs of the business. Scheduled shifts can vary in length. Weekends and evenings are required. This position is considered a non‑exempt position, which means that you will be eligible for overtime pay for hours worked in excess of 40 in a given workweek.

Daily Supervision of Staff

• Supervises student employees:
  • Interviews, hires, trains, schedules and provides daily supervision of student and student manager staff including coaching, counseling, and performance evaluation.
  • Oversees the hiring and supervision of student employees.
  • Conducts student manager meetings.
  • Oversees student managers in the evaluation of student employees, ensuring the evaluations are completed correctly.
• Supervises full and part‑time employees on a daily basis.
• Manages customer service. Interacts daily with customers and responds to customer needs and comments.
• Participates in and makes recommendations for hiring, training, supervising and scheduling staff including coaching, counseling, performance evaluation. Recommends disciplinary actions.

Administrative Responsibilities

• Provides coverage for other units as necessary.
• Maintains and updates student manager daily checklist.
• Maintains daily schedule of shift assignments.
• May perform any of the following responsibilities:
  • Runs daily revenue reports.
  • Performs cash and credit reconciliation procedures.
  • Makes daily deposits.
  • Oversees cash register operations, monies received, daily bank deposits, sales receipts.
  • Tracks and maintains inventory, i.e., tracks pars, logs monthly inventory.
  • Opens and closes the operation.
  • Additional duties as required or requested.

Education and Training

High School Diploma or GED, some post‑high school education/training/certification in business, management or culinary arts preferred.

Desired Qualifications

2 years’ experience in a restaurant or institutional food service setting.

Work Environment

• The work environment can be loud and busy. There is exposure to kitchen hazards such as hot surfaces and liquids, sharp knives, and slippery falls.
• The position operates in a kitchen environment where the employee is frequently exposed to heat, steam, fire, and noise.
• Long, irregular working hours.
• Exposure to extreme temperatures in coolers and freezers.

Physical and Mental Demands

• The position is very active and the employee must be able to stand and walk for a minimum of 8 hours.
• The employee is occasionally required to sit; climb or balance; stoop, bend, kneel, crouch or crawl.
• While performing the duties of the job, the employee is regularly required to talk and hear.
• Specific vision abilities required by the job include close vision and the ability to adjust focus.
• The employee must have the ability to use hands and fingers, manipulate fingers; and reach with hands and arms.
• The employee must frequently lift, move, push and pull items weighing 25 lbs and occasionally lift and/or move items like carts (on wheels) weighing up to 50 lbs or more.
• The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
• Valid NYS driver’s license and clean driving record required.
• Ability to demonstrate safe driving practices.

Licensure/Certification

ServSafe Certification

Travel

Travel between UB campuses may be required. May need to attend conferences and/or special events.

Equal Employment Opportunity Statement

Campus Dining and Shops is committed to ensuring equal employment opportunities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender, pregnancy, gender identity, gender expression, sexual orientation, predisposing genetic characteristics, marital status, familial status, veteran status, military status, domestic violence victim status, or criminal conviction status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic. Campus Dining and Shops policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.

Summary

This position is an hourly non‑exempt role, the anticipated minimum range for yearly compensation for the position is $35,360 and the maximum is $41,600. This role is also eligible for a yearly individual goal bonus program, and restaurant operation bonus program along with receiving yearly performance‑based increases that are subject to change or end at any point in time.