Assistant Manager

University at Buffalo Campus Dining & Shops; Buffalo (NY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Yearly performance-based increases

Bonus programs for individual goals and restaurant operations

Job summary

The University at Buffalo Campus Dining & Shops is seeking an Assistant Manager for their operations team. This full-time non-exempt position is responsible for providing support in scheduling, time tracking, and supervising employees, ensuring effective service during busy periods.

Applicants should have an associate’s degree or higher and at least two years of relevant experience in a food service role. The role includes managing operational procedures and enhancing customer satisfaction, with a salary range of $50,000 to $60,000 per year, and additional benefits.

Qualifications

• Minimum 2 years of experience managing a food service operation.
• Experience in high-volume food service preferred.
• ServSafe Certification required.

Responsibilities

• Support and assist the unit manager in scheduling and attendance tracking.
• Supervise, coach, and train unit employees.
• Ensure excellent customer service during peak times.

Skills

Team leadership

Customer service

Scheduling

Food service management

Financial management

Education

Associate’s degree or higher in food service or related field

Job description

Position Summary

Provides support and assistance to the unit manager in the areas of scheduling, time and attendance tracking, along with the supervision, coaching, and training of the unit employees, which consists of students, unions, and student managers. This position will require the manager to be hands on and on the floor during peak times supporting employees and providing excellent customer service. The Assistant Manager is responsible for implementing and maintaining all operational procedures and programs related to the dining operations.

Job Details

• Job title: Assistant Manager
• Reports to: General Manager, Operations
• Department: Operations
• FLSA Status: Full-Time, Non-Exempt

Expected Hours of Work

This is a full time position whose schedule is based on the customers’ needs and needs of the business. The position primarily works a set schedule during the school year, including 1 weekend day and can include weekends, evenings, and late-night hours. The position requires a minimum of 40 hours per week in summer, minimum of 47.5 hours a week during the school year (estimated 32 weeks), and additional hours during peak periods of business and special events. Scheduled shifts can vary in length. Weekends and evenings are required. This position is considered a non-exempt position, which means that you will be eligible for overtime time pay for hours worked in excess of 40 in a given workweek.

Essential Functions

Staff Supervision

• Participates in subordinate coaching, counseling, disciplinary procedures, and cross training of employees.
• Participate in interviews, hiring, training, scheduling and providing daily supervision to student, union, student manager, temporary and casual employees.
• Participates in subordinate performance evaluations and completion of all new hire orientations and training manuals.
• Participates or conducts in student, student manager and union meetings on a scheduled basis.
• Oversees or participates in supervision of student managers and the student manager training program.
• Conducts or delegates daily pre-service.
• Communicates all cleaning projects to staff.
• Conduct line checks and manual station inspections.

Service Management (1)

• Conducts line checks and manual station inspections.
• Actively solicits customer input by participating in table visits and meeting the managers.
• Interacts with customers, adheres to and executes all customer service programs, and handles and provides resolutions to customer complaints.

Administrative Management

• Maintains schedules in payroll/time and attendance system, creates/maintains schedules in terms of request for days off, substitutions, dropping/filling shifts.
• Oversees student manager program – keeping track of attendance issues for student employees in terms of progressive disciplinary actions.
• Maintains and updates unit checklists for all stations and employees.
• Maintains micros system or operating system for the unit.
• Awareness and basic knowledge of profit and loss summary.
• Follows budgetary guidelines for food and labor costs.
• Preparation of accounts payable, sales and guest count tally sheets, cash reports, payroll and other financial and operational statement as assigned.

Production Management

• Assures efficiency in ordering, receiving and storage process for the unit.
• Provides leadership for the development of menu concepts and special promotions.
• Works with Unit Manager and Executive Chef to ensure unit is aligned with company’s culinary vision.
• Assures that menus, recipes, modifications/exceptions, and culinary initiatives are reviewed with the Unit Manager and Executive Chef for input and approval.
• Assures the excellence of all food production aspects including food presentation, safety and sanitation, recipe changes and product development, menu item pricing and market analysis, inventory, requisitions, and transfers.
• Hands-on understanding of multi-unit operations.

Service Management (2)

• Establishes the customer service expectations for the unit including staff training, and processes to gather and respond to customer feedback (internal customer) and suggestions.
• Assures development and maintenance of appropriate signage for the unit.

Education and Training

• Associate’s degree or higher in food service or related field.

Desired Qualifications

• Equivalent education/experience will substitute for minimum qualifications.
• 2 years progressively responsible experience managing a similar food service operation.
• Experience in a high-volume food service establishment preferred.

Work Environment

• The work environment can be loud and busy. There is exposure to kitchen hazards such as hot surfaces and liquids, sharp knives, and slippery falls.
• The position operates in a kitchen environment where the employee is frequently exposed to heat, steam, fire, and noise.
• Long, irregular working hours.
• Exposure to extreme temperatures in coolers and freezers.

Physical and Mental Demands

• The position is very active and the employee must be able to stand and walk for a minimum of 8 hours.
• The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl.
• While performing the duties of the job, the employee is regularly required to talk and hear.
• The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
• The employee must have the ability to use hands to finger, manipulate fingers; and reach with hands and arms, to stir, measure, pour, cut, chop, dice, and decorate, etc…
• The position requires working taste buds, ability to smell, feel with fingers and visually inspect, include close and distance vision.
• The employee must frequently lift and or move up to 25 lbs. and occasionally lift and or move up to 50 lbs.
• Valid NYS driver’s license and clean driving record required.
• Ability to demonstrate safe driving practices.

Licensure/Certification

ServSafe Certification

Travel

Travel between UB campuses may be required. May need to attend conferences and/or special events.

Legal Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Campus Dining and Shops is committed to ensuring equal employment opportunities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender, pregnancy, gender identity, gender expression, sexual orientation, predisposing genetic characteristics, marital status, familial status, veteran status, military status, domestic violence victim status, or criminal conviction status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic. Campus Dining and Shops policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.

Summary

This position is an hourly non-exempt role, the anticipated minimum range for yearly compensation for the position is $50000 and the maximum is $60000. This role is also eligible for a yearly individual goal bonus program, and restaurant operation bonus program along with receiving yearly performance based increases that are subject to change or end at any point in time.

The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.