Supervisor New York

COS; New York (NY); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

25% staff discount

H&M Incentive Program (HIP)

Employee assistance program

Vacation/Wellness, Holiday, and Paren

Job summary

COS is seeking a Store Supervisor in New York to lead a team and deliver outstanding customer experiences at our flagship location. You will coach staff, manage opening/closing tasks, monitor sales data, and ensure smooth day-to-day operations while upholding COS standards.

The role emphasizes active engagement with customers, product knowledge, and a welcoming store atmosphere. We offer competitive pay and employee benefits in a dynamic fashion retail environment.

Qualifications

• Previous experience in retail/hospitality with knowledge of store operations, including opening and closing procedures and stock deliveries.
• Customer-focused: you enjoy engaging with people and are committed to delivering excellent service.
• Product passion: you have a genuine interest in the products and love sharing that enthusiasm with customers.
• Adaptable and flexible: able to adjust to changing priorities and customer requests.
• Action-oriented: proactive and driven to take initiative and get things done.
• Strong communicator: listens to understand needs and perspectives.
• Eager to learn: open to feedback and growth opportunities.
• This is a Full Time position with a contract of 32 - 40hours a week.
• Compensation: $23.56-$26.72

Responsibilities

• Delivering an excellent customer experience through styling advice, good product knowledge, and an engaging store environment.
• Taking responsibility for store opening and closing procedures, while supporting the wider management team as needed.
• Interpreting sales data and collaborating with store leadership to optimize the store's commercial performance.
• Leading and inspiring a team of sales assistants to uphold exceptional service standards.
• Overseeing day-to-day store operations such as deliveries, replenishment, and shopfloor coverage.
• Acting as a brand ambassador, embodying COS values in every customer interaction.

Skills

Retail leadership

Customer service

Strong communicator

Adaptable

Proactive

Learning mindset

Job description

As a Supervisor you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, youwill energise and drivethe team to create a shopping journeyfor our customersthatareauthentic, personalized, and engaging.

Key Responsibilities

• Delivering anexcellentcustomer experience through expert styling advice,goodproductknowledge, and an engaging store environment
• Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed
• Interpreting sales data and collaborating with store leadership tooptimizethe commercial performance ofthe store
• Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards
• Overseeing day-to-day store operationssuch as delivery,replenishmentandshopfloorcoverto ensure efficiency, compliance, and excellence
• Acting as a brand ambassador, embodying the company’svaluesand ensuring every customer interaction is memorable and meaningful

Qualifications

• Previousexperience in retail/hospitality, with agoodunderstanding of store operations, including opening and closing procedures and stock delivery processing.
• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
• Adaptable and flexible:Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• This is a Full Timeposition with a contract of 32 - 40hours a week.
• Compensation:$23.56-$26.72

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you’llenjoy a25% staff discount across all H&M Group brands—available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Program here .

In addition to this, US based colleagues also receive:

• Employee Assistance program (EPA)
• Vacation/Wellness, Holiday, and Parental Pay
• 25% Staff Discount
• Plus,additionalVoluntary Benefits

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation.We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That’swhy we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

COS offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.

All your information will be kept confidential according to EEO guidelines.