Supervisor, MVS Operations

Augusta University; Augusta (GA); On-site; USD 34,770 - 38,545; Full time

Benefits offered by this job

Health insurance

Dental insurance

Tuition assistance

Paid holidays

Retirement plan

Job summary

Augusta University is seeking a Supervisor, MVS Operations to oversee two staff positions and VA work-study students, handling financial reconciliation, student accounts, audits, and customer service for student veterans.

The role includes supervising VA work-study students and two full-time staff, ensuring compliance with VA regulations, and presenting at orientation and VA benefits sessions. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree and at least one year of experience managing financial accounts with knowledge of VA regulations and systems.
• Master’s degree in a related field preferred; prior supervisory experience.
• Familiarity with Banner is a plus.

Responsibilities

• Process Payments from Veterans Affairs: Review EDI payments, advise deposit locations, resolve discrepancies, submit check requests, reconcile accounts monthly and at term end.
• Audit: Gather and submit audit items (VA and internal) and prepare the annual VA catalog renewal.
• Supervise Student Employees: Hire, train, supervise and approve time for VA work-study students and two full-time staff members.
• Manage End-of-Term & Annual Requirements: Run reports, determine grade changes, terminate students, reduce hours and funds per VA regulations.
• Customer Service: Provide excellent service to walk-ins, callers and via email.
• Waivers & Military Resource Center: Track waiver data, certifications and event attendance.
• Presentations & Events: Present at orientation and VA benefits sessions; assist in planning and attending office and departmental events.

Skills

Communication skills

Organization

Attention to detail

Problem solving

Public speaking

Management

Education

Bachelor’s degree

Master’s degree (preferred)

Banner familiarity

Tools

Banner

Job description

Supervisor, MVS Operations

Job ID: 300657
Location: Summerville Campus
Full Time
Days M‑F

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers on multiple campuses across the state.

Augusta University is a tobacco‑free environment.

Job Summary

The Supervisor, MVS Operations manages two staff positions and Veterans Affairs Work‑Study students, overseeing financial reconciliation, student account management, audits, and customer service for student veterans.

Responsibilities

• Process Payments from Veterans Affairs: Review EDI payments, advise deposit locations, resolve discrepancies, submit check requests, reconcile accounts monthly and at term end.
• Audit: Gather and submit audit items (VA and internal) and prepare the annual VA catalog renewal.
• Supervise Student Employees: Hire, train, supervise and approve time for VA work‑study students and two full‑time staff members.
• Manage End‑of‑Term & Annual Requirements: Run reports, determine grade changes, terminate students, reduce hours and funds per VA regulations.
• Customer Service: Provide excellent service to walk‑ins, callers and via email.
• Waivers & Military Resource Center: Track waiver data, certifications and event attendance.
• Presentations & Events: Present at orientation and VA benefits sessions; assist in planning and attending office and departmental events.
• Other Duties: Perform duties as assigned.

Required Qualifications

• Bachelor’s degree and at least one year of experience managing financial accounts with knowledge of VA regulations and systems.

Preferred Qualifications

• Master’s degree in a related field and prior supervisory experience.
• Familiarity with Banner preferred.

Knowledge, Skills & Abilities

• Knowledge: General accounting principles; applicable VA regulations and policies; proficiency in Microsoft Office and related databases.
• Skills: Excellent interpersonal, written, and verbal communication; strong organizational, prioritization, and time‐management skills; attention to detail; problem‐resolution and independent decision‐making; effective management and public‐speaking techniques.
• Abilities: Maintain confidentiality and exercise sound judgment; work independently while collaborating; analyze information, resolve problems, make appropriate decisions; maintain accuracy in a fast‑paced environment.

Shift, Salary & Benefits

Days; M‑F
Pay Band: B10
Salary: $25.24 – $27.98 per hour (commensurate with qualifications)
Benefits may include health, dental, life insurance, retirement plan, vacation, sick leave, and 13 paid holidays. Tuition assistance available after 6 months of employment.

Conditions of Employment

• Background check required before employment.
• Credit check may be required for positions of trust or purchase card usage.
• Motor‑vehicle reports required for positions involving a university vehicle.
• Faculty hires must provide proof of completed degree(s) and transcripts; foreign‑trained candidates must provide credential evaluation.
• All employees must adhere to cybersecurity and privacy policies and maintain confidentiality of sensitive information.

Equal Employment Opportunity

Augusta University is proud to be an equal‐opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How to Apply

Please submit your application through the official recruitment portal.