Supervisor - Meter & Services

Avangrid; Orange (CT); On-site; USD 117,000 - 146,000; Full time

Benefits offered by this job

Competitive benefits

Bonuses

12% 401(k) match

Health insurance

Tuition reimbursement

Professional development

Job summary

The Southern Connecticut Gas Company, part of Avangrid, is seeking a Supervisor for the Meter & Services group in Orange, CT. You will oversee field technicians, manage safety compliance, and coordinate daily schedules to ensure reliable gas service and rapid emergency response.

Qualified candidates bring 5+ years in natural gas operations, a valid CT driver’s license, and leadership experience. The role is on-site with comprehensive benefits and opportunities for growth, including education

Qualifications

• Five or more years of experience in Natural Gas utility operation.
• High School Diploma or GED required.
• Valid Connecticut driver’s license.
• HVAC license or certification desirable.
• Strong leadership and ability to support gas emergency field situations.

Responsibilities

• Supervise daily field activities of Service Technicians for safety and efficiency.
• Ensure gas leak emergency targets are met and provide assistance when needed.
• Coordinate safety training, inspections, and incident investigations.
• Ensure regulatory compliance and conduct weekly safety meetings.
• Schedule and secure resources for meter/service work and emergency responses.
• Communicate with customers and officials regarding operations and services.
• Oversee labor relations and conduct employee evaluations.

Skills

Leadership

Safety compliance

Communication

Collaboration

Scheduling

Education

High School Diploma

Job description

**Job Title:** Supervisor - Meter & Services**Company:** SCG**Location:** Orange, CT**Work type:** Office The salary range for this position is dependent upon experience and location, ranging from **$116,640 - $145,800.** **What We Offer:*** **Competitive benefits and growth opportunities*** **Generous performance‐based bonuses*** **12% 401(k) match*** **Comprehensive health, dental, and vision insurance*** **Tuition reimbursement*** **Professional development and clear career‐advancement pathways** **For more information, please visit:** **Benefits - Avangrid** **Job Summary** Provide both Administrative and field supervision of bargaining unit technicians in the SCG Meter & Service Department. The Meter & Service department is responsible emergency response, meter manifold installation and upgrades, customer turn on and turn-off, and customer service-related work. The supervisor is responsible for the safety compliance, integrated planning and scheduling, adherence to regulatory compliance schedules for a multitude of daily activities, execution of fieldwork, productivity performance, coaching, training, mentoring, and various administrative duties for their perspective technicians. Interacts to resolve customer related issues and concerns (external and internal) ensuring overall customer satisfaction. Ensures area coverage by technicians to meet all emergency response and customer appointments. **Key Responsibilities** * Supervises to ensure safe and efficient operation of the daily field activities of Service Technicians.* Ensure Technicians meet gas leak emergencies targets & respond when technicians require additional assistance.* Provides oversight on policies and procedures outlined in SCG/CNG Service Policies and SCG O&M Policies.* Coordinate safety training, documentation, inspections, and accident investigations. Ensure compliance with safety standards and conduct effective weekly safety meetings. Champion Avangrid`s safety culture and be a role model for safety.* Supports and provides all required and necessary resources for Service Technicians to maintain first responder status and service contract obligations.* Ensures mandated regulatory compliance schedule is achieved for meter & service-related activities.* On- call responsibilities for Emergency response* Responsible to schedule & complete fitting work associated to gas service replacement program* Communicate with Customers and community officials & state regulatory staff concerning all aspects of the gas utility operations, maintenance, & service delivery.* Responsible for labor relations contract administration and communications. Conduct employee evaluations for annual performance appraisal process. **Required Qualifications** * Five or more years of experience in Natural Gas utility operation.* High School Diploma / GED required* Valid CT Driver’s License* HVAC license or certification is desirable* Strong leadership/managerial skills required* Must be available to support gas emergency field situations **Competencies*** Growth & Continuous Improvement* Initiative & Change* Focused on Results* Customer Centric* Communication* Collaboration* Leadership **Disclaimer**AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.Click here for Additional Disclaimer Information Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will workfor Avangrid Renewables. **Company:**THE SOUTHERN CONNECTICUT GAS COMPANY**Mobility Information**Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail] employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.**Job Posting End Date:**October-8-2026**About Avangrid:** Avangrid, Inc. is a leading energy company in the United States working to meet the growing demand for energy for homes and businesses across the nation through service, innovation, and continued investments by expanding grid infrastructure and energy generation projects. Avangrid has offices in Connecticut, New York, Massachusetts, Maine and Oregon, including operations in 23 states with approximately $47 billion in assets, and has two primary lines of business: networks and power. Through its networks business, Avangrid owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Through its power generation business, Avangrid owns and operates more than 75 energy generation facilities across the United States producing 10.5 GW of power for over 3.1 million customers. Avangrid employs approximately 8,000 people and has been recognized by JUST Capital as one of the JUST 100 companies – a ranking of America’s best corporate citizens – in 2025 for the fifth consecutive year. The company was named among the World’s Most Ethical Companies in 2025 for the seventh consecutive year by the Ethisphere Institute. Avangrid is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit www.avangrid.com.