Supervisor - Meter & Services

Iberdrola Group; Orange (CT); On-site; USD 117,000 - 146,000; Full time

Benefits offered by this job

Competitive benefits

12% 401(k) match

Bonuses based on performance

Health, dental, vision insurance

Tuition reimbursement

Career advancement opportunities

Job summary

SCG in Orange, CT is seeking a Supervisor to oversee the Meter & Services group. You will supervise field technicians, ensure safety and regulatory compliance, and coordinate daily planning and emergency responses.

The role combines administrative oversight with hands-on field leadership to maintain service quality. Ideal candidates bring 5+ years in natural gas operations, a valid CT driver’s license, and strong leadership skills to drive performance while upholding safety standards and

Qualifications

• Five or more years of experience in natural gas utility operation.
• High School Diploma or GED required.
• Valid CT Driver’s License advisable.

Responsibilities

• Supervise safe and efficient daily field activities of Service Technicians.
• Ensure emergency response readiness and turnout for gas service issues.
• Coordinate safety training, inspections and weekly safety meetings.
• Manage resource allocation and field scheduling to meet service targets.

Skills

Gas operations

Leadership

Safety compliance

Scheduling

Education

HS Diploma or GED

Tools

HVAC license (desirable)

Job description

**Job Title:** Supervisor - Meter & Services**Company:** SCG**Location:** Orange, CT**Work type:** Office The salary range for this position is dependent upon experience and location, ranging from **$116,640 - $145,800.** **What We Offer:*** **Competitive benefits and growth opportunities*** **Generous performance‐based bonuses*** **12% 401(k) match*** **Comprehensive health, dental, and vision insurance*** **Tuition reimbursement*** **Professional development and clear career‐advancement pathways** **For more information, please visit:** **Benefits - Avangrid** **Job Summary** Provide both Administrative and field supervision of bargaining unit technicians in the SCG Meter & Service Department. The Meter & Service department is responsible emergency response, meter manifold installation and upgrades, customer turn on and turn-off, and customer service-related work. The supervisor is responsible for the safety compliance, integrated planning and scheduling, adherence to regulatory compliance schedules for a multitude of daily activities, execution of fieldwork, productivity performance, coaching, training, mentoring, and various administrative duties for their perspective technicians. Interacts to resolve customer related issues and concerns (external and internal) ensuring overall customer satisfaction. Ensures area coverage by technicians to meet all emergency response and customer appointments. **Key Responsibilities** * Supervises to ensure safe and efficient operation of the daily field activities of Service Technicians.* Ensure Technicians meet gas leak emergencies targets & respond when technicians require additional assistance.* Provides oversight on policies and procedures outlined in SCG/CNG Service Policies and SCG O&M Policies.* Coordinate safety training, documentation, inspections, and accident investigations. Ensure compliance with safety standards and conduct effective weekly safety meetings. Champion Avangrid`s safety culture and be a role model for safety.* Supports and provides all required and necessary resources for Service Technicians to maintain first responder status and service contract obligations.* Ensures mandated regulatory compliance schedule is achieved for meter & service-related activities.* On- call responsibilities for Emergency response* Responsible to schedule & complete fitting work associated to gas service replacement program* Communicate with Customers and community officials & state regulatory staff concerning all aspects of the gas utility operations, maintenance, & service delivery.* Responsible for labor relations contract administration and communications. Conduct employee evaluations for annual performance appraisal process. **Required Qualifications** * Five or more years of experience in Natural Gas utility operation.* High School Diploma / GED required* Valid CT Driver’s License* HVAC license or certification is desirable* Strong leadership/managerial skills required* Must be available to support gas emergency field situations **Competencies*** Growth & Continuous Improvement* Initiative & Change* Focused on Results* Customer Centric* Communication* Collaboration* Leadership **Disclaimer**AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.Click here for Additional Disclaimer Information Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will workfor Avangrid Renewables.