Supervisor - Dispatch & ECC

Iberdrola SA; Town of Vestal, Northern (NY, KY); Hybrid; USD 117,000 - 146,000; Full time

Benefits offered by this job

Competitive benefits

Performance-based bonuses

12% 401(k) match

Health, dental & vision insurance

Tuition reimbursement

Professional development

Job summary

NYSEG, a subsidiary of AVANGRID, is seeking a Supervisor - Dispatch & ECC in Vestal, NY. The role directs teams responsible for operating and supporting electric and gas systems, including dispatch during outages and emergencies, with a focus on safe, reliable service.

Qualifications include an Associate's degree with 7+ years of relevant experience (NERC certs preferred) or a Bachelor's degree with 4+ years.

Qualifications

• Associates degree with minimum 7 years relevant experience required.
• Knowledge of gas and electric systems operation.
• Certifications: NERC Certification as appropriate.

Responsibilities

• Provide technical guidance to operate electric system safely and reliably.
• Direct, plan, schedule, and review work; assign shifts and interview staff.
• Coordinate emergency operations and report system disturbances to management.

Skills

Leadership

Analytical

Communication

Customer service

Emergency response

Scheduling

Education

Associate's degree

Bachelor's degree

Job description

**Job Title:** Supervisor - Dispatch & ECC**Company:** NYSEG**Location:** Vestal, NY**Work type:** Office The salary range for this position is dependent upon experience and location, ranging from **$116,640 - $145,800.** **What We Offer:*** **Competitive benefits and growth opportunities*** **Generous performance‐based bonuses*** **12% 401(k) match*** **Comprehensive health, dental, and vision insurance*** **Tuition reimbursement*** **Professional development and clear career‐advancement pathways** **For more information, please visit:** **Benefits - Avangrid****Job Summary** Directs and supervises employees responsible for operating and/or providing technical support for the operations of the Company's electric and/or customer service activities which may include the dispatch of field operations crews in response to customer trouble and emergency calls. **Key Responsibilities** * Provide technical guidance and expertise to employees engaged in the operation of the electric system. Develop and oversee general operating practices that promote the safe, reliable operation of the electric and/or gas systems, while providing high quality customer service to electric & gas customers.* Direct, plan, schedule, review and appraise the work of subordinates; schedule shifts; and interview employees. Maintain qualification to fill in for operators as required in an emergency.* Provide direction and assistance to operations staff during electric system emergencies. Prepare reports on system disturbances for management and regulatory agencies.* Determines operational practices, procedures and methods and resolve problems as required. Confer with management on major system changes, maintenance projects or projects involving material changes to the electric systems to maintain a secure system and provide reliable service.* May Represent Company on interdepartmental and regulatory committees and perform other duties as required. **Required Qualifications** * Associates Degree with a minimum of 7 years relevant experience required.* Knowledge of the characteristics and operation of both gas and electric systems.* Knowledge of customer service procedures is desirable.* Certifications: NERC Certification as appropriate.* Results oriented and proactive.* Strong analytical, leadership, interpersonal and communication skills.* Able to make operational decisions under pressure* Able to take on special projects.* Demonstrated administrative and decision-making abilities. **Preferred Qualifications** * Bachelors Degree with a minimum of 4 years relevant experience **Competencies** * Growth & Continuous Improvement* Initiative & Change* Focused on Results* Customer Centric (internal and/or external)* Communication* Collaboration* Leadership (people managers/leaders)**Disclaimer** AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.Click here for Additional Disclaimer InformationAvangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables