Supervisor - Merrimack, NH

Tier1usa; Merrimack (NH); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

401(k) with Employer Match

Job summary

LAZ Parking in Merrimack, NH is seeking a Vehicle Parking Supervisor to oversee the safe and efficient outflow of valet cars and reverse lane operations. This role reports to the Facility Manager and may act in their stead when unavailable.

Responsibilities include supervising staff, maintaining standards, enhancing customer relations, and generating reports on daily revenue and garage data. Requires high school diploma or GED and parking industry experience.

Qualifications

• High school diploma or GED required.
• Supervisory experience preferred but not required.
• Parking industry experience required.

Responsibilities

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for running daily revenue, credit cards, garage data or other reports requested by management.
• Assists with periodic training as needed.
• Assists with creation of weekly garage schedule.
• Resolves customer service issues or questions as needed.
• Greet by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop rapport with customers.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system.
• Other related duties as assigned.

Skills

Communication skills

English proficiency

Feedback openness

Sense of urgency

Continuous improvement

Teamwork

Education

High school diploma or GED

Job description

The following programs are available to help support you as a LAZ employee,freeof charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.

Additional Benefits:

• 401(k) with Employer Match

We are a PEOPLE FIRST company. We oftensay“parking is ourindustrybut people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. Ifyou’relooking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit of the Position:

TheSupervisoris responsible the safe and efficient outflow of valet cars from the garage as well as the reverse lane operation. Position reports directly to Facility Manager and acts in his stead when not available.

Principal Job Duties:

• Ensures staff adheres to rules of conduct,policiesand procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assistsinestablishingperformance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assistcustomers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management
• Assistswith periodic training as needed.
• Assistswith creation of weekly garage schedule.
• Resolvescustomer service issues or questions as needed.
• Greet by/use name, be responsive andtimelywith correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/deleteaccounts, key in required information from monthly applications).
• Other related duties as assigned.

Education:

• High school diploma or GEDrequired.

Experience:

• Supervisory experience is preferred but notrequired.
• Parking industry experience isrequired.

Skills:

• Ability to communicate professionally and effectively.
• Ability to speak, read, andcomprehendthe English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands:

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Abilitybend, stoop, squat and liftfrequentlythroughout a shift.
• Willingness to work in the elements – heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we arefirmly committedtoprovideequal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal,stateor local law.No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employerparticipatesin E-Verify.