Supervisor Medical Operations

Texas Mutual Insurance Company; Austin (TX); Hybrid; USD 102,000 - 127,000; Full time

Benefits offered by this job

Annual performance bonus

401k with employer match

Three weeks’ vacation

Health insurance

Flexible spending account

Gym and wellness programs

Job summary

Texas Mutual Insurance Company is seeking a Supervisor Medical Operations to oversee inpatient facility bill audit operations, medical fee dispute resolution, and vendor/compliance management within the Texas workers' compensation system.

The role demands deep knowledge of Texas regulations, strong leadership, data analysis, and the ability to drive process improvements in a dynamic environment. Flex-hybrid work arrangement with Texas residency required.

Qualifications

• Bachelor's degree in Health Administration, Business, Finance, Healthcare Management, or related field; or equivalent combination of education and relevant experience.
• 5+ years in Texas workers' compensation, medical bill review, or managed care; at least 2 years in a supervisory or lead capacity.
• Expertise in TDI-DWC rules, CMS billing guidelines, and Texas workers' compensation medical fee guidelines.

Responsibilities

• Oversee inpatient facility bill audit operations and medical fee dispute resolution.
• Develop cost containment strategies within the Texas workers' compensation system.
• Serve as SME in medical billing, vendor management, and compliance.

Skills

Texas WC statutes

CMS billing guidelines

Medical coding CPT ICD-10 DRG CMG

Data analysis

Leadership/supervision

Provider/facility contracting

Effective communication

Education

Bachelor's degree in Health Administration/Healthcare Management/Business/Finance

Tools

UB-04/HCFA-1500 forms

Analytics tools (Excel/SQL)

Job description

We’re excited you’re considering joining a great place to work! Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.

About this Position

The Supervisor Medical Operations is responsible for overseeing inpatient facility bill audit operations, medical fee dispute resolution, medical and network performance, and developing cost containment strategies within the Texas workers' compensation system. This role requires a deep understanding of Texas regulatory requirements and serves as a subject matter expert in medical billing, fee dispute resolution, and vendor and compliance management. The ideal candidate is action-oriented, thrives in a dynamic environment, and demonstrates a proven ability to drive process improvement initiatives while navigating ambiguity with sound judgment.

Responsibilities & Qualifications

• Technical Skills Strong command of Texas Workers' Compensation statutes, TAC Title 28, and TDI-DWC payment policies, Proficiency in CMS billing guidelines, medical coding (CPT, ICD-10, DRG, CMG, revenue codes), and UB-04/HCFA-1500 claim forms, Advanced data analysis skills, with the ability to interpret complex datasets and translate findings into actionable recommendations.
• Leadership & Interpersonal Skills Strong supervisory and team leadership abilities with a track record of developing high-performing teams, Excellent negotiation skills with experience in provider/facility contracting and rate discussions, Effective cross-functional collaboration skills with the ability to build relationships across legal, public affairs, operations, and vendor partners, Clear and concise verbal and written communication skills, including the ability to present complex information to diverse audiences.
• Professional Attributes Action-oriented with a strong sense of urgency and the ability to drive results in a fast-paced environment, Comfortable operating in ambiguous or evolving situations, demonstrating adaptability and sound decision-making, Strong analytical and critical thinking skills with a solutions-focused mindset, Proactive approach to continuous improvement, consistently seeking ways to enhance quality and reduce costs.

Required Qualifications

• Education: Bachelor's degree in Health Administration, Business, Finance, Healthcare Management, or a related field; or equivalent combination of education and relevant experience.
• Experience: Minimum of 5 years of experience in Texas workers' compensation, medical bill review, or managed care, with at least 2 years in a supervisory or lead capacity.
• Demonstrated expertise in TDI-DWC rules and regulations, CMS billing guidelines, and Texas workers' compensation medical fee guidelines.

Preferred Qualifications

• Experience working with managed care organizations, TPAs, insurance carriers, or workers' compensation claims management environments.
• Familiarity with workers' compensation utilization review and medical management processes.
• Medical bill coding and audit knowledge.

Texas Mutual Pay Transparency

The base pay range is based on the market evaluation of the job and may include pay for multiple levels. Individual base pay within the range is determined by a variety of factors, including experience, performance, education, and demonstration of skills and competencies required for each role. Your recruiter can discuss the full value of our total compensation package with you, including our generous bonus plans and flex-hybrid work model.

Base Pay Range: $102,485.35 - $126,599.55 Per Year

Flex-Hybrid Work Environment

Texas Mutual’s flex-hybrid schedule allows you to bring your best self to work by working remotely and collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.

Our Benefits:

• Annual performance bonus and merit-based pay increase
• Lifestyle Savings Account ($1,000 per year)
• Automatic 4% employer contribution to retirement plan
• 401k plan with 100% employer match up to 6%
• Student loan repayment matching in 401k plan
• Three weeks’ time off for vacation
• Nine paid holidays and two personal days each year
• Day one health, Rx, vision and dental insurance
• Life and disability insurance
• Flexible spending account
• Pet insurance and pet Rx discounts
• Free on-site gym, fitness classes, and health and wellness resources
• Free identity theft protection
• Free student loan repayment and refinancing consultation
• Professional development and tuition reimbursement
• Employee referral bonus
• Free onsite snacks

Texas Mutual Insurance Company is the state's leading choice for workers' compensation insurance, with over 40 percent of the market. Thousands of Texas businesses rely on us to help them control their workers' comp costs, protect their employees, and ensure their injured workers receive quality care. Preventing workplace accidents is a foundation of our mission. We have frequently been named one of the Best Companies to Work for in Texas. Our competitive salaries, award-winning benefits package, and employee recognition programs are just a few of the reasons our average employee tenure is 10 years.