Supervisor - Janitorial (SCA)

ServiceSource Inc; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

ServiceSource Inc. seeks a Supervisory Custodian to oversee custodial staff across multiple base locations, including the HAFB contract.

The role requires coordinating with building monitors, ensuring safety, quality and customer satisfaction while reporting to Operations leadership. The successful candidate will supervise work standards, schedules, attendance, perform annual evaluations, provide training, and arrange transportation for employees.

Qualifications

• High school diploma or GED required.
• Two years' custodial supervisory experience preferred.
• Experience working with adults with disabilities preferred.
• Bilingual in Spanish preferred.
• Valid driver's license and reliable transportation required.
• Eligible to obtain HAFB background security clearance.

Responsibilities

• Supervise custodial staff at base locations and coordinate with building monitors to ensure rapport with customers and feedback to leadership.
• Establish work standards, schedules, attendance, and quality assurance checks; provide training and arrange transportation.
• Perform annual performance evaluations and address disciplinary actions as needed.
• Maintain and execute goals of HAFB contract requirements; manage time and attendance.
• Report customer concerns to Project Manager and participate in weekly meetings.

Skills

Site knowledge

Problem solving

Communication

Time management

Under pressure

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

This position works from 4:30pm to 1:30am, Monday to Friday on HAFB.

Make an impact by joining ServiceSource, a champion for people with disabilities.

Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Job Summary

Supervises custodial employees in various locations throughout the base. Works closely with building monitors at assigned locations to ensure good rapport with customer and provide feedback to Operations leadership.

Primary Duties

• The requirements listed below are representative of the knowledge, skill, and ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• These duties and responsibilities will be rated on the Annual Performance Review.
• Performs supervisory tasks at assigned base to include, but not limited to; establishing work standards, work schedules, attendance of employees, quality assurance checks, and provides training and arranges transportation of employees to work sites.
• Coordinates with Rehab to provide supports for employees who are lacking in skills or need additional training.
• Performs annual performance evaluations to include any disciplinary action/corrections.
• Responsible for maintaining and executing the goals and objectives of the HAFB contract requirements.
• Manage functions in relation to employees time and attendance.
• Additional Responsibilities Handles worker compensation according to internal procedures, including documentation of the incident, arranging transportation of the employee to medical facility for treatment.
• Establishes and maintains effective working relationships.
• Report any customer concerns to Project Manager.
• Attend weekly meetings as assigned.
• Participates in the ordering of custodial toiletries, chemicals and equipment.
• Conducts frequent training on job duties, proper chemical handling, equipment usage and maintenance.
• Maintains detailed records of work performed and completed.
• Provides input to leadership in constructing work routes of daily tasks for employees.
• Perform other related duties as assigned.

Qualifications

• Education, Experience and Certification(s) High school diploma or general equivalency degree (GED) required.
• Two years of previous experience working as a PARC custodian is preferred.
• One year previous related supervisory experience required.
• Prior experience working with adults with disabilities preferred.
• Bilingual in Spanish is preferred.
• Valid driver's license and/or access to reliable transportation to perform work-related travel required.
• Eligible drivers must have a good motor vehicle record (MVR).
• Pass and maintain HAFB background security clearance.

Knowledge, Skills, and Abilities

• Must be familiar with assigned site building locations.
• Ability to problem solve and determine priorities of work.
• Strong commitment to high level of service and quality standards.
• Proficient written and verbal communication skills in English.
• Able to demonstrate the ability to train, coach, motivate, develop and lead a team.
• A self directed individual with excellent time management skills.
• Ability to work well under pressure and meet deadlines.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Must be familiar with Microsoft Office and possess the ability to become familiar with corporate-specific programs and software.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, stand and sit; bend; reach with hands and arms; and talk or hear. The employee is occasionally required to crouch and kneel. The employee will regularly lift or move products and supplies, up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is working inside buildings and occasionally exposed to various types of weather if walking between work sites. The noise level in the work environment is usually quiet to moderate unless working on the flight line which is moderate to loud.

What We Offer - for Benefit Eligible Employees May Include

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information ServiceSource is a 501(c)(3) organization with programs and operations in more than a dozen states and the District of Columbia. ServiceSource has affiliate organizations in Delaware, Florida, North Carolina, Utah and Virginia.

Collectively, the organization serves more than 35,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.