Supervisor, IT Support

Rocket Lab Corporation; Long Beach (CA); On-site; USD 90,000 - 115,000; Full time

Job summary

Rocket Lab Corporation in Long Beach, CA is seeking a Supervisor, IT Support to oversee the day-to-day operations of the Service Desk across facilities in the region. You will lead a team of IT Support staff, ensure timely ticket handling, maintain service quality, and escalate issues as needed to keep operations running smoothly.

The role blends hands-on technical work with leadership responsibilities, offering exposure to infrastructure, security, and cross-team collaboration with Global

Responsibilities

• Oversee the day-to-day functions of the Service Desk and lead a team of IT Support staff (up to 10).
• Ensure efficient IT services delivery across facilities in the region and maintain service quality standards.
• Provide escalated technical support and act as the bridge between frontline staff and senior management.

Job description

Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity’s reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us.

IT

Rocket Lab’s IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices. Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment, but who also thrive under the challenge of supporting all our proprietary systems and people, from finance to launch operations.

SUPERVISOR, IT SUPPORT

Based on site at Rocket Lab’s global headquarters in Long Beach, CA, the Supervisor, IT Support will be responsible for the day-to-day coordination and delivery of IT support services, ensuring efficient ticket management, maintaining service quality standards, and providing escalated technical support to the business. This role acts as the operational bridge between frontline support staff and senior management, and collaborate closely with Infrastructure, Launch and Cybersecurity teams to strengthen partnerships with Client Services.

Strong coordination skills, structured processes, and the ability to drive outcomes in dynamic environments while maintaining adaptability are essential for success in this role.

This position is ideal for someone with strong technical and operational skills who has a natural leadership attitude and is seeking a future career in management. You'll get hands‑on experience leading a team, managing operations, and making decisions that matter, all while staying close to the technical work to keep your skills sharp.

WHAT YOU'LL GET TO DO:

• As the Supervisor, IT Support, you will oversee the day-to-day functions of the Service Desk, leading a team of up to 10 IT Support staff. Your primary focus will be on efficiently delivering IT services to facilities across your region. Reporting to the Global Client Services Manager and working closely with fellow Leads and Supervisors, you will be the operational heartbeat of our support team: making sure everything runs smoothly, problems get solved quickly, and nothing falls through the cracks.