IT Support Supervisor – Lead a Fast-Paced Service Desk

Rocket Lab Corporation; Long Beach (CA); On-site; USD 90,000 - 115,000; Full time

Job summary

Rocket Lab Corporation in Long Beach, CA is seeking a Supervisor, IT Support to oversee the day-to-day operations of the Service Desk across facilities in the region. You will lead a team of IT Support staff, ensure timely ticket handling, maintain service quality, and escalate issues as needed to keep operations running smoothly.

The role blends hands-on technical work with leadership responsibilities, offering exposure to infrastructure, security, and cross-team collaboration with Global

Responsibilities

• Oversee the day-to-day functions of the Service Desk and lead a team of IT Support staff (up to 10).
• Ensure efficient IT services delivery across facilities in the region and maintain service quality standards.
• Provide escalated technical support and act as the bridge between frontline staff and senior management.

Job description

Rocket Lab Corporation in Long Beach, CA is seeking a Supervisor, IT Support to oversee the day-to-day operations of the Service Desk across facilities in the region. You will lead a team of IT Support staff, ensure timely ticket handling, maintain service quality, and escalate issues as needed to keep operations running smoothly.

The role blends hands-on technical work with leadership responsibilities, offering exposure to infrastructure, security, and cross-team collaboration with Global