Supervisor II - Lift Truck

Thompson Tractor Company; Dothan (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

Thompson Tractor Company in Dothan, AL is seeking a Service Supervisor to lead a team of 5–15 technicians, coordinate service dispatch, and ensure customer needs are met at the highest level. You will support the Service Dispatcher and Service Advisor with calls, quotes, estimates, and work order management.

The role emphasizes coaching, planning, and communication with customers and colleagues, maintaining technician performance, and minimizing downtime while upholding safety and quality

Qualifications

• High school diploma or equivalent required.
• Experience as a Service Technician preferred.
• Proficiency with Word and Excel required.
• Strong communication and teamwork skills.

Responsibilities

• Lead and coach a team of 5–15 technicians.
• Support Service Dispatcher/Advisor in daily tasks.
• Handle calls, quotations, and estimates.
• Open/close work orders and adjust time on orders.
• Dispatch field technicians and assign shop jobs.
• Mentor less experienced technicians.
• Maintain customer communication and service status.
• Monitor performance and customer satisfaction.

Skills

Verbal communication

Microsoft Office

Technical

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft SharePoint

Microsoft Dynamics AX 2012

Job description

Position Summary

The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.

• Coach and direct Service Department employees
• Monitor, improve, and maintain Technician performance
• Ensure proper planning of jobs, quoting, parts availability, and manpower
• Effectively handle customer objections and concerns
• Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
• Monitor customer satisfaction and employee morale and take steps to improve both when necessary
• Minimize customer downtown with accurate and efficient job planning and repairs
• Effectively communicate with Company Personnel
• Assign jobs to shop technicians and dispatch field service technicians

Qualifications

Education

High school diploma or the equivalent

Experience

• Experience working as a Service Technician preferred.
• Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.

Skills and Competencies

• Telephone / verbal / written communication skills
• Microsoft Office Suite
• Microsoft SharePoint
• Microsoft Dynamics AX 2012
• Strong technical / equipment repair skills

Job Training

• Microsoft Word and Excel -basic and intermediate
• Supervisory skills training
• Business communication skills training
• OSHA & MSHA required training
• Vendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site)
• Compliance training

Safety Summary

Working Conditions

Work is normally performed in a Service Department shop office or shop environment. Exposure to physical risk and all-weather conditions is associated with this position. Standing on hard surfaces for extended periods of time is often required.

Physical Requirements

• Speaking
• Listening
• Writing
• Grasping
• Stooping
• Kneeling
• Climbing
• Lifting up to 75 lbs.

Job Hazards

• Tripping, slipping, falling
• Strains due to lifting
• Overexertion due to stress and fatigue
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Preferred

• High School or Equivalent or better in General Studies

Skills

• Verbal Communication
• Microsoft Office
• Technical

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.