SUPERVISOR II

State of California; Sacramento (CA); On-site; USD 94,000 - 117,000; Full time

Job summary

The Fraud Mitigation and Verification Group Manager at the Employment Development Department oversees two units responsible for identity verification, fraud detection and prevention, and appeals support. This leadership role directs supervisors and staff, leveraging cross‑system data to drive improvements and report performance against key metrics.

The position is headquartered in Sacramento with hybrid telework, requiring collaboration with internal divisions and external partners to enhance

Qualifications

• Comprehensive knowledge of the Disability Insurance Branch programs and procedures.
• Experience leading first-level supervisors and multi-unit operations in a high-volume, compliance-driven environment.
• Advanced analytical skills with KPI development and forecasting; uses cross-system data to drive decisions.
• Application of Lean/Six Sigma or Agile concepts to optimize processes and customer experience.
• Excellent verbal and written communication for executives and frontline staff.

Responsibilities

• Plans, directs, and manages Fraud Mitigation & Verification Units I and II.
• Leads Supervisor I and professional staff to oversee identity verification, fraud detection and prevention, and appeals/redetermination support.
• Leverages cross-system data to monitor trends and measure performance against key metrics.
• Coordinates program integrity efforts with DIB, other EDD divisions, Investigations, Legal, vendors, and external partners.
• Champions use and enhancement of automated systems and verification tools for continuous improvement.

Skills

Leadership experience

Analytical skills

Continuous improvement

Communication skills

Relationship building

Project management

Talent development

Policy implementation

Fraud prevention familiarity

Tools

Fraud prevention tools

Identity verification tools

Analytics platforms

Case management systems

Job description

Fraud Mitigation and Verification Group Manager

Employment Development Department (EDD)

Job Code: JC-533794

Classification: SUPERVISOR II

Salary: $7,872.00 - $9,781.00 per Month

Work Location: 1416 9th Street, Sacramento, CA 95814

Telework: Hybrid

Job Type: Permanent, Full Time

Work Shift: 8:00 a.m. - 5:00 p.m.

Work Week: Monday - Friday

Final Filing Date: 10/9/2026

Job Description and Duties

The DIB is looking for a forward-thinking, passionate, data-driven, and detail-oriented leader to join the Command Center Division Leadership Team as the Fraud Mitigation & Verification Group Manager. The role plans, directs, and manages Fraud Mitigation & Verification Units I and II; leads Supervisor I and professional staff to oversee identity verification, fraud detection and prevention, and appeals/redetermination support; leverages cross‑system data to monitor trends, measure performance against key business metrics, and deliver clear insights that advance branch goals. The role coordinates program integrity efforts with DIB offices, other EDD divisions, the Investigation Division, Legal, vendors, and external partners, and champions effective use and enhancement of automated systems and verification tools to drive continuous improvement.

The position is headquartered in the Central Office in Sacramento, near the light rail. Will consider candidates who are located throughout the state of California.

Working Conditions

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Occasional travel may be required for training, projects, or meetings.

Minimum Requirements

Minimum Requirements are listed in the Class Specification: SUPERVISOR II.

Desirable Qualifications

• Comprehensive knowledge of the Disability Insurance Branch (DIB) programs, policies, and procedures
• Strong leadership experience as a first-level supervisor and manager of supervisors; success planning, directing, and evaluating multi‑unit operations in a high‑volume, compliance-driven environment.
• Advanced analytical skills (trend analysis, KPI development, root‑cause analysis, forecasting) with demonstrated ability to use cross‑system data to drive decisions and improve outcomes.
• Proven innovation and continuous improvement mindset; ability to apply new approaches (e.g., Lean/Six Sigma or Agile concepts) to optimize processes, technology, and customer experience.
• Excellent verbal, written, and interpersonal communication skills; adept at translating complex data and risk insights for executives and frontline staff to influence strategic decisions.
• Ability to build and sustain effective working relationships with management, supervisors, staff, and external partners (Investigations, Legal, vendors), coordinating cross‑functional program integrity efforts.
• Demonstrated success planning, organizing, and managing multiple projects, workloads, and competing priorities while meeting service levels.
• Skill in talent development: coaching Supervisor I staff, setting clear performance standards, and fostering a high‑performing, accountable culture.
• Experience authoring and implementing policies, procedures, and operational standards to ensure consistency across units.
• Familiarity with fraud prevention and identity verification tools, analytics platforms, and case management systems.

Equal Employment Opportunity

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.