Supervisor, ICR Field Service

Motion; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Supervisor for their ICR Field Service operations in Pittsburgh. This role involves managing field service operations, hiring and training staff, and ensuring compliance with procedures. The ideal candidate will have extensive experience in field service management and strong interpersonal skills.

Benefits

Healthcare

401(k)

Tuition reimbursement

Paid leave

Qualifications

• Typically requires ten or more years of related experience or an equivalent combination.
• Excellent driving record required.

Responsibilities

• Manage and review all operating expenses at the facility.
• Handle hiring and firing of personnel.
• Oversee inventory management.
• Conduct safety and financial audits.

Skills

Interpersonal skills

Analytical skills

Problem-solving skills

Communication skills

Education

High school diploma or GED

Job description

Join to apply for the Supervisor, ICR Field Service role at Motion.

Summary

The MI Field Service Manager is responsible for planning, managing, reviewing, and executing field service operations to meet output and quality objectives for a large-scale sales-focused shop. This role includes hiring, training, and coaching a team of one to five or more employees, such as Field Service Technicians, Supervisors, CS Representatives, and administrative staff.

Job Duties

1. Manage and review all operating expenses at the facility.
2. Handle hiring and firing of personnel.
3. Oversee inventory management.
4. Conduct safety and financial audits.
5. Ensure the schedule board is updated daily.
6. Ensure team compliance with procedures and processes.
7. Monitor performance metrics and allocate resources accordingly.
8. Develop a succession plan for the location.
9. Provide coaching and feedback to employees.
10. Perform additional duties as assigned.

Education & Experience

Typically requires a high school diploma or GED and ten or more years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Knowledge of field service duties.
• Ability to work with the team in the field when needed.
• Positive attitude and productive work ethic.
• Strong interpersonal, analytical, and problem-solving skills.
• Ability to remain calm in emergencies.
• Good communication skills.

Physical Demands

Regularly required to lift/carry up to 50 pounds, perform neck and trunk rotations, stair climbing, bending, kneeling, squatting, reaching, ladder climbing, and crawling. Conditions may be indoor or outdoor with potential loud noise.

Licenses & Certifications

Excellent driving record required. Company vehicles are monitored via video.

Supervisory & Budget Responsibilities

Supervises 2-5 direct reports. Responsible for budget management.

Company Information

Motion offers comprehensive benefits including healthcare, 401(k), tuition reimbursement, and paid leave. Join our Talent Community or set up email alerts for future opportunities.

Motion is an equal opportunity employer, committed to diversity and inclusion.