Supervisor, ICR Field Service

Motion; Pittsburgh (Allegheny County); On-site; USD 55,000 - 68,000; Full time

Job summary

A leading company in automation machinery manufacturing seeks a Supervisor for ICR Field Service operations in Pittsburgh. This role involves planning and executing field service operations while managing a team of technicians. The ideal candidate will have significant experience in the field service sector and strong interpersonal skills to foster team development. A compelling benefits package is included.

Benefits

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick, and holiday pay

Qualifications

• Typically requires ten (10) or more years of related experience or an equivalent combination.

Responsibilities

• Manages the hiring, training, and coaching of up to five employees.
• Monitors performance metrics for high-quality service.
• Oversees safety and financial audits.

Skills

Interpersonal skills

Analytical skills

Problem-solving

Communication

Education

High school diploma or GED

Job description

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Summary

MI Field Service Manager is responsible for planning, managing, reviewing, and executing the field service operations to achieve output and quality objectives of one (1) field service shop with large scale sales. This role is responsible for hiring, training, coaching a team of one to five or more employees including but not limited to Field Service Technicians, Field Service Supervisors, CS Representatives, and Clerical/administration.

Summary

MI Field Service Manager is responsible for planning, managing, reviewing, and executing the field service operations to achieve output and quality objectives of one (1) field service shop with large scale sales. This role is responsible for hiring, training, coaching a team of one to five or more employees including but not limited to Field Service Technicians, Field Service Supervisors, CS Representatives, and Clerical/administration.

Job Duties

• Manages and review all operating expenses at assigned facility.
• Manages hiring and firing of all personnel at assigned facility.
• Manages all inventory items assigned to facility.
• Oversees and review all safety and financial audits.
• Makes sure the location has a schedule board and it is updated daily.
• Makes sure all Field Service team members understand and follow all procedures and processes implemented by CI team.
• Monitors performance metrics and allocates resources as necessary to ensure high quality service at optimal efficiency.
• Develops a documented succession plan for their location.
• Provides coaching and feedback to all employees.
• Performs other duties as assigned.
  
  

Education & Experience

Typically requires a high school diploma or GED and ten (10) or more years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Specific knowledge of field service duties required.
• Ability to work with the team in the field when the need arises.
• Ability to maintain a positive attitude and productive, driven work ethic required.
• Strong interpersonal, analytical, and problem-solving skill required.
• Ability to remain calm and clear-headed in an emergency required.
• Good communication skills required.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. The employees is regularly required to lift/carry up to 50 pounds as well as the ability to lift bulky objects. The employee is regularly required to use neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling. Working conditions may be indoor and/or outdoor. Noise

level may be loud at times.

Licenses & Certifications

Excellent driving record required. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY: 2-5 Direct Reports

BUDGET RESPONSIBILITY: Yes

Company Information

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Automation Machinery Manufacturing

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