Supervisor Housekeeping - Full Time (Harrah's Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Supervisor Housekeeping for its Atlantic City location. The role involves managing the housekeeping team, ensuring cleanliness standards, and providing exceptional service to guests. Candidates should have previous housekeeping experience and strong leadership skills.

Qualifications

• Previous housekeeping experience required.
• Supervisory experience preferred.
• Knowledge of MSDS and OSHA guidelines preferred.

Responsibilities

• Responsible for the efficient daily operation of the Housekeeping department.
• Trains and supervises Housekeeping staff.
• Conducts daily inspections of guest rooms and public areas.

Skills

Communication

Interpersonal Skills

Organizational Skills

Problem-Solving Skills

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Supervisor Housekeeping - Full Time (Harrah's Atlantic City)

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Supervisor Housekeeping - Full Time (Harrah's Atlantic City)

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• Responsible for the efficient daily operation of the Housekeeping department and ensuring the overall quality of the guest rooms and public areas of the hotel towers
  
  

Job Summary

JOB DESCRIPTION

• Responsible for the efficient daily operation of the Housekeeping department and ensuring the overall quality of the guest rooms and public areas of the hotel towers
  
  

Directly Supervises

Guest Room Attendant

House Person

Supply Room Attendant

Key Job Functions

• Trains and supervises Housekeeping staff to ensure the highest safety, room quality and productivity standards
• Ensures proper training in MSDS and OSHA requirements
• Appropriately schedules staff according to hotel occupancy, taking into consideration scheduled arrivals, departures and groups
• Prepares and distributes daily job duty assignments
• Clearly communicates established departmental service and performance standards; motivates, monitors, coaches and develops individual performance to successfully achieve standards
• Effectively communicates service breakdowns, daily plans and other pertinent information to each shift, using team meetings, e-mail, information boards and other approved communication vehicles
• Provides End of Shift Report and other updates at the completion of shift; reviews & acts accordingly on updates received at the beginning of shift
• Conducts daily random visual inspections of guest rooms and public areas of hotel towers to ensure cleanliness and appearance standards are maintained
• Responsible for the signing in and out of all keys, according to established procedure
• Coordinates with Facilities to ensure prompt resolution of any reported deficiencies
• Inspects rooms and public areas of hotel towers, ensuring highest level of cleanliness standards, prior to VIP arrivals
• Immediately reports any safety concerns to management
• Responds to and handles any guest issues, resolving to 100% guest satisfaction
• Oversees and expedites special requests from the Front Desk
• Interviews applicants and makes employment offers
• Ensures fair treatment according to company policy and relevant collective bargaining agreement
• Executes and issues notices of disciplinary action when appropriate
• Responsible for timely staff evaluations
• Responsible for staff and volume analysis and other reporting requirements
• Completes special assignments as requested
  
  

EDUCATION And/or EXPERIENCE

Bachelor’s degree preferred. Previous housekeeping experience required; supervisory experience preferred. Prior experience working with chemicals and cleaning supplies and knowledge of MSDS and OSHA guidelines preferred. Experience with linen inventory control preferred.

Qualifications

• Strong oral and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational, team building and problem-solving skills
• Proficiency in the use of Microsoft Office Suite
• Ability to converse, read and write in English required; additional languages helpful
  
  

Work Environment

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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