Manager Pool Shift- Full Time, Night Life (Harrah's Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality brand in Atlantic City is seeking a dedicated Pool Supervisor to oversee daily operations at their pool area and fitness center. The ideal candidate will have a strong commitment to customer service and team development. Responsibilities include supervising staff, ensuring cleanliness, and addressing guest concerns. Join a company known for its exceptional service and community commitment.

Qualifications

• Minimum 2 years experience in a high-volume hospitality operation.
• Responsible for the day-to-day operation of the pool area and fitness center.

Responsibilities

• Supervises pool staff and ensures cleanliness and safety.
• Addresses customer complaints and maintains accurate records.

Skills

Customer Service

Communication

Interpersonal Skills

Education

Red Cross Certified in CPR and First Aid

Job description

ESSENTIAL FUNCTIONS:

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps the team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them. Clearly communicates and enforces company expectations, including the Code of Commitment, policies, procedures, department goals, and business strategy. Addresses employee performance issues, coaches for improvement, and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

Responsible for the day-to-day operation of the pool area, fitness center, family center, and supervision of all pool staff. Ensures cleanliness, organization, and safe conditions of the pool area. Maintains KPI Boards. Develops and maintains inter-department relations with key supervisors to ensure the pool is clean and well-maintained. Handles customer problems/complaints effectively and courteously. Ensures staff behavior and appearance comply with established policies. Supervises activities of Pool attendants and retail operations. Monitors and tracks pool calls, keeping accurate records of call volume and sales generated.

EDUCATION/SKILLS/EXPERIENCE:

• Minimum 2 years experience in a high-volume, multi-faceted hospitality operation or hotel/country club pool.
• Red Cross Certified in CPR and First Aid.
• Excellent interpersonal and communication skills.

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort, or working conditions associated with the job. Management reserves the right to revise the job or require other or different tasks to be performed as circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).

About us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply rooted in its commitment to the community and its team members, helping to make Atlantic City a great place to work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individual's religious beliefs or practices.

The statements below are intended to describe the general nature and level of work being performed in this position. They are not exhaustive of all responsibilities, duties, and skills required. The company reserves the right to make changes as necessary.

As part of onboarding, candidates will complete a background check. Pre-employment drug testing is mandatory for roles operating a motor vehicle, facilities, engineering, lifeguards, pilots, security, and surveillance roles. Pre-employment screenings will be completed prior to an offer, where applicable by law. Caesars is an equal opportunity employer and does not discriminate based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any characteristic protected by law.