Supervisor Hotel Operations-Full Time,Valet/Parking (Harrah's SoCal)

Caesars Entertainment; Valley Center (CA); On-site; USD 50,000 - 61,000; Full time

Job summary

Harrah's Resort Southern California is seeking a Supervisor of Hotel Operations for the on-site Valet/Front Desk teams. You will supervise daily front desk, bell, valet, and doorperson operations to ensure superb guest service and adherence to SOPs.

The role requires a college degree (hotel/business management preferred) or equivalent, strong customer service, and prior supervisory experience in a large, fast-paced hotel environment.

Qualifications

• College degree preferred (Hotel or Business Management).
• High School diploma or equivalent required.
• A minimum of two-years Front Desk and a minimum of 1 year experience in Guest Service/Valet operation in large hotel within local market and fast paced environment preferably with supervisory experience.

Responsibilities

• Greet guests and supervise front desk operations.
• Schedule staff according to business demands and manage SOPs.
• Prepare daily activity reports detailing hotel operations and financial results.

Skills

Customer service

Team leadership

Communication

Supervisory experience

MS Office

LMS/CMS

Education

Hotel/Business Management degree

High School diploma

Tools

MS Office

LMS/CMS

Job description

Supervisor Hotel Operations-Full Time,Valet/Parking (Harrah's SoCal)

Valley Center, CA, United States (On-site)

WE ARE HARRAH'S RESORT SOUTHERN CALIFORNIA
At Harrah's Resort Southern California, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Provides supervision in the daily tasks of the front desk, bell desk, Valet and doorperson teams. Supervise day-to-day operations of the Hotel Front services to achieve customer satisfaction and quality service while assuring compliance with policies and Standard operating Procedures. Creates a fun and exciting work environment for our employees as well as our guests. Seeks employees input on new ideas to improve service standards. Promotes a positive work environment creating opportunities to increase customer satisfaction scores. Responsible to train, develop and motivate employees in order to increase employee retention.

Qualifications:

Qualifications:
College degree preferred (Hotel or Business Management preferred).
High School diploma and/or equivalency required.
A minimum of two-years Front Desk and a minimum of 1 year experience in Guest Service/Valet operation in large hotel within local market and fast paced environment preferably with supervisory experience.
Superior customer service skills and experience in dealing with the public required.
Proficiency in Microsoft Office, Word, Outlook, Excel, and LMS/CMS system knowledge is preferred.
A working knowledge of the San Diego and North County area preferred.
Requires the ability to compile facts and figures.
Excellent oral and written communication skills.
Ability to develop and enforce Standard Operating Procedures.
Ability to communicate in English clearly and effectively both orally and in writing.
Ability to logically and independently plan, organize and complete the work and take initiative.
Possess well-developed interpersonal skills.
Ability to set and achieve high standards of performance.
Receive instructions and hear inquiries from guests, clients, or staff; ability to remain alert throughout the duration of shift and remain calm during emergency situations.
Must be able to get along well with co-workers and work as a team.
Must be able to work any day of the week and any shift.
Must present a well-groomed appearance.
Essential Job Functions:
Greets and welcomes customers with a smile, and takes pride in being a Harrahs team member and serves as a Hotel Management representative, and customer service role model for employees.
Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Harrahs standard.
Prepares reports on a daily basis to detail Hotel activities and the Hotels financial results.
Schedule staff in accordance to business demands.
Recommends changes for assigned personnel, including hiring, promotion, demotion and release of personnel.
Approves wage and salary adjustments for personnel within established limits.
Approves regular vacation and recommends leaves of absence.
Provides coaching and written documentation of positive and corrective work related activities.
Prepares and coordinates performance reviews of assigned personnel, including four week, eight week, ten week, 90 day, six month, and annual reviews.
Establishes and administers policies and procedures pertaining to the Hotel Department and assures adherence to them.
Properly inform all employees of changes in programs and events by means of daily BUZZ sessions, memos and or e-mail.
Handles guests complaints, taking corrective action as necessary including incident reports.
Handles all guest inquiries with promptness.
This includes billing inquires, travel agents, and research of disputed bills utilizing FOCUS Handling Problem Situations model, and Service Recovery tools.
Provides direction and training to all employees to maintain a positive and fun working environment.
Understands, values, and supports the Harrahs mission statement.
Builds relationships with guests during their visit.
Must have knowledge of all services available on property to accurately and clearly communicate information to guests and employees.
Maintains knowledge of emergency procedures including employee and guest related responsibilities and evacuation procedures.
Performs other managerial duties as deemed appropriate.
Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
Spends the majority of time interviewing, training, and selecting employees
Conducts Performance Reviews
Makes or recommends wage increases and promotions
Resolve guest problems efficiently and in a courteous manner.
Generate, review and analyze a variety of reports on a daily basis in order to monitor efficiency and costs.
Provide input into both short and long term goals and assist in implementing specific strategies to achieve the goals.
Maintain the drive area in a clean and safe manner.
Report problems found in operation and any unsafe equipment or unusual situations requiring action.
Attend all training classes as directed by the company.
Attend and participate in pre-shift department meetings.
Performs other tasks as assigned by management.
Spends the majority of time interviewing, training, and selecting employees
Provides for safety and security
Monitors legal compliance with federal, state, and gaming laws
Physical, Mental & Environmental Demands:
Must be able to move in and around the Casino/Hotel areas and front desk areas through the entire shift.
Must be able to stand for long periods.
Must be able to respond calmly in a crisis and demanding situations handling many customer needs in a fast paced environment.
Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
Must be able to lift and carry up to 50 pounds.
Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach and file paperwork.
Must be able to respond to visual and aural cues.
Must be able to operate the following equipment: computer, 10 key adding machine, Saflok key machine, telephone, credit card machine, printer, facsimile and photocopier.
Must be able to tolerate areas containing second hand smoke.
Works closely with chemicals such as glass and hard surface cleaning solutions.
Ability to bend, stoop or kneel; climb, ascend and descend stairs.
Maintain equilibrium; ability to stand and walk for entire shift.
Repetitive bending and lifting.
Ability to lift, carry, push and pull heavy objects.
Ability to reach for specific objects at short distances in local working areas.
Sufficient manual dexterity of hand to utilize a computer keyboard and calculator.

Pay; $55,000 per year

About Us

Are you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? AtHarrah’s Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with you!

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Harrah's Resort Southern California will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Harrah's Resort Southern California is an Equal Opportunity Employer. Harrah's Resort Southern California will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 89788
• Job Category Hotel Operations
• Job Schedule Full time
• Locations Harrah's Resort Southern California (On-site)