Hotel Ambassador- Full Time, Hotel Front Operations (Harrah's SoCal)

Caesars Entertainment; Valley Center (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Harrah's Resort Southern California is seeking a Hotel Ambassador for on-site front desk operations. You will warmly welcome guests, assist with check-in/out, and provide information about on-property services while upholding service standards.

Join our team in a full-time, on-site role with a pay rate of $20.00 per hour plus incentives. The position requires prior customer service experience and strong English communication, with flexibility across shifts to meet business needs.

Qualifications

• Previous customer service experience required.
• Proven friendly attitude and engaging personality.
• Ability to read and write in English and communicate clearly.

Responsibilities

• Provides a warm welcome and a fond farewell for resort guests while checking them in or out, and offering information about on-property promotions.
• Proactively suggests appropriate trip enhancers and upsell opportunities to guests.
• Adheres to policies for hotel operations, cash handling, attendance, and applicable gaming regulations.
• Maintains service score levels as directed by senior leadership and supports guest satisfaction initiatives.

Skills

Customer service

Friendly personality

English communication

Shift flexibility

Job description

Hotel Ambassador- Full Time, Hotel Front Operations (Harrah's SoCal)

Valley Center, CA, United States (On-site)

WE ARE HARRAH'S RESORT SOUTHERN CALIFORNIA
At Harrah's Resort Southern California, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

In conjunction with the other members of the hotel operations team, Hotel Ambassadors provide fun hospitality in a friendly manner in accordance with the Harrah’s Resort Southern California Family Style Service standards. Greets and assists each guest in a friendly and courteous manner when registering them and checking them out, as well as providing information and directions to guests regarding all services available on property. Takes ownership of guest challenges and resolves guest issues using service recovery tools.

How You Will Create the Extraordinary

• Provides a warm welcome and a fond farewell for resort guests while simultaneously checking the guests in or out of the resort, answering questions, or providing accurate information about on property promotions and events.
• Proactively suggests appropriate trip enhancers to guests.
• Understands and follows all applicable policies and procedures for the hotel operations departments and the resort at large including but not limited to the cash handling and variance policy, attendance policies, applicable gaming regulations, and state and local laws/regulations.
• Able to maintain service score levels that are determined by senior leaders on a annual basis.
• Proactively seek additional opportunities to gain further revenue such as upselling suites and recommending activities for the guests.
• Must be able to handle multiple priorities at any given time and seek assistance if needed.

What You Will Need

• Previous customer service experience required.
• Proven track record of a fun attitude and contagious personality.
• Requires ability to compile facts and figures, read and write in English, and communicate exceptionally both orally and in writing.
• Completely open to working any shift and any time as business demands.
• Must be able to communicate in English both verbally and in writing.

ADDITIONAL REQUIREMENTS:

• Must be able to:
  • Move in and around the Casino/Hotel areas through the entire shift.
  • Stand for long periods – greater than 6 hours at a time.
  • Respond calmly in a crisis and in demanding situations handling many guests needs in a fast-paced environment.
  • Bend, stoop, crouch, kneel, twist, balance, and work at a desk.
  • Lift and carry up to 50 pounds.
  • Have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file paperwork.
  • Respond to visual, verbal, and aural cues.
  • Operate the following equipment: computer, 10 key adding machine, Saflok key machine, telephone, credit card machine, printer, fax machine, and photocopier.
  • Tolerate areas containing secondhand smoke and loud noise.
  • Work closely with chemicals such as glass and hard surface cleaning solutions.

Pay: $20.00 per hour plus incentives

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

About Us

Are you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? AtHarrah’s Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with you!

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Harrah's Resort Southern California will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
Harrah's Resort Southern California is an Equal Opportunity Employer. Harrah's Resort Southern California will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 91431
• Job Category Hotel Operations
• Job Schedule Full time
• Locations Harrah's Resort Southern California (On-site)