Executive Casino Host Sr.- Full Time, Casino Marketing (Harrah's SoCal)

Harrahssocal; Valley Center (CA); On-site; USD 63,000 - 77,000; Full time

Job summary

Harrah's Resort Southern California in Valley Center, CA is seeking an Executive Casino Host Sr. to join our Casino Marketing team on-site.

You will build relationships with premium players, grow gaming revenues, and manage guest experiences through hosted events and personalized service. The role requires at least 5 years in casino/gaming or related sales/marketing, a proven revenue track record, and strong telemarketing and VIP hospitality skills.

Qualifications

• Minimum of 5 years in Casino/ Gaming, Sales or Marketing experience a major gaming operation of similar size and stature.
• Must have a proven track record of increasing gaming revenue through established customer base.
• Must have strong telemarketing skills.
• Must be able to maintain confidentiality of VIP information.
• Computer literate in Sales Force, AS400 and Microsoft office preferred.
• Must possess excellent interpersonal, communication, team-building and problem-solving skills.
• Must be able to handle multiple tasks simultaneously and possess an attention to detail.
• Must be resourceful and highly motivated in seeking out new VIP opportunities.
• Must be able to work effectively across all departments.
• Must present a well-groomed, professional appearance.
• Must be willing to adhere to all California and tribal gaming regulations and guidelines.
• Must be willing to work any shift and any day when necessary.
• Must be able to work extended hours during special events, including limited overnight travel.

Responsibilities

• Identifies new and current premium slot and table players with emphasis on developing relationships with players.
• Responsible for complete data entry of player information, contacts, letters, phone calls into players tracking system.
• Increases market share and company profitability in accordance with all gaming regulations.
• Develops and promotes special events with target areas as directed.
• Makes reservations for hosted guests as appropriate.
• Represents management at special events and promotions.
• Greeting and hosting guests, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout.
• Tracks guests’ visits, arranges transportation and accommodations, and provides complimentary according to established guidelines.
• Keeps informed of competitive promotional methods.
• Required to plan and coordinate two VIP hosted events per quarter.

Skills

Telemarketing

Interpersonal skills

Communication skills

Team-building

Problem-solving

Attention to detail

VIP relationships

Tools

Salesforce

AS400

Microsoft Office

Job description

Executive Casino Host Sr.- Full Time, Casino Marketing (Harrah's SoCal)

Valley Center, CA, United States (On-site)

WE ARE HARRAH'S RESORT SOUTHERN CALIFORNIA At Harrah’s Resort Southern California, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary" Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

This position enhances the growth of gaming revenues through the development of our customer base.Maintains relationships with valued gaming guests and markets our gaming product to potential high-limit guests.

How You Will Create the Extraordinary

• Identifies new and current premium slot and table players with emphasis on developing relationships with players.
• Responsible for complete data entry of player information, contacts, letters, phone calls into players tracking system.
• Increases market share and company profitability in accordance with all gaming regulations.
• Develops and promotes special events with target areas as directed.
• Makes reservations for hosted guests as appropriate.
• Represents management at special events and promotions.
• Greeting and hosting guests, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout.
• Tracks guests’ visits, arranges transportation and accommodations, and provides complimentary according to established guidelines.
• Keeps informed of competitive promotional methods.
• Required to plan and coordinate two VIP hosted events per quarter.

What You Will Need

• Minimum of 5 years in Casino/ Gaming, Sales or Marketing experience a major gaming operation of similar size and stature.
• Must have a proven track record of increasing gaming revenue through established customer base.
• Must have strong telemarketing skills.
• Must be able to maintain confidentiality of VIP information.
• Computer literate in Sales Force, AS400 and Microsoft office preferred.
• Must possess excellent interpersonal, communication, team-building and problem-solving skills.
• Must be able to handle multiple tasks simultaneously and possess an attention to detail.
• Must be resourceful and highly motivated in seeking out new VIP opportunities.
• Must be able to work effectively across all departments.
• Must present a well-groomed, professional appearance.
• Must be willing to adhere to all California and tribal gaming regulations and guidelines.
• Must be willing to work any shift and any day when necessary.
• Must be able to work extended hours during special events, including limited overnight travel.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

ADDITIONAL REQUIREMENTS

• Must be able to continuously maneuver around office and casino.
• Must be able to move quickly around property.
• Must be able to bend, crouch, kneel, twist and work at a desk.
• Responds to visual and aural cues.
• Must be able to work independently and proven to be self-motivated.
• Must be able to speak, read, write, and understand English.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to respond calmly and make rational decisions when handling guests’ needs.
• Must be able to tolerate areas containing secondhand smoke.

Pay: $70k per year plus uncapped quarterly bonus

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

About Us

Are you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? AtHarrah’s Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with you! TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Harrah's Resort Southern California will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY Harrah's Resort Southern California is an Equal Opportunity Employer. Harrah's Resort Southern California will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 91504
• Job Category Sales and Marketing
• Job Schedule Full time
• Locations Harrah's Resort Southern California (On-site)