SUPERVISOR - GENERAL MAINTENANCE

Paycom; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Hotel ZaZa in Austin, Texas seeks a General Maintenance Supervisor to lead the engineering team in delivering preventive maintenance and rapid repairs across guest rooms, public spaces, and back‑of‑house areas, upholding the luxury standards of the property.

You will supervise daily activities, coach technicians, manage safety, coordinate capital projects, and respond to emergencies with a focus on reliability, guest service, and operational excellence.

Qualifications

• Minimum of 4 to 6 years of progressive building maintenance or hotel engineering experience.
• Experience supervising maintenance personnel and coordinating a team.
• Strong knowledge of HVAC, electrical, plumbing, and building systems.

Responsibilities

• Supervise daily maintenance team activities, assign work orders, and monitor preventive tasks.
• Lead, coach, and evaluate technicians, promoting accountability and teamwork.
• Ensure guest rooms, spaces, and back‑of‑house areas meet luxury standards.
• Coordinate preventive maintenance programs and equipment reliability initiatives.
• Respond promptly to emergencies and guest requests while maintaining service quality.
• Assist with scheduling, labor planning, and project coordination for capital projects.

Skills

Leadership

HVAC

Electrical

Plumbing

Facilities maintenance

Troubleshooting

Safety compliance

Education

High school diploma or GED

Technical trade school or vocational training in engineering/HVAC/electrical/plumbing

Job description

The General Maintenance Supervisor is the first-line leader within Hotel ZaZa's Engineering Department and serves as the operational bridge between the maintenance team and Engineering leadership. This position is responsible for leading the daily execution of preventive maintenance, corrective repairs, facility upkeep, and team performance while ensuring every guest space and back-of-house area reflects the luxury standards of Hotel ZaZa.As the direct supervisor of the maintenance team, the General Maintenance Supervisor combines technical expertise with strong leadership, accountability, and a proactive approach to facility operations. This role requires someone who leads by example, develops team members, responds quickly to operational challenges, and ensures every repair is completed safely, efficiently, and to the highest standard. At Hotel ZaZa, exceptional guest experiences begin long before a guest enters their room—and this position plays a critical role in delivering that promise through the care and maintenance of our property.Key ResponsibilitiesSupervise the daily activities of the maintenance team, assigning work orders, monitoring priorities, and ensuring timely completion of preventive and corrective maintenance throughout the hotel.Lead, coach, mentor, and evaluate maintenance technicians while fostering a culture of accountability, professionalism, continuous improvement, and teamwork.Ensure guest rooms, public spaces, restaurants, meeting rooms, and back-of-house facilities remain in excellent operating condition and consistently meet Hotel ZaZa's luxury presentation standards.Coordinate daily preventive maintenance programs to maximize equipment reliability, minimize downtime, and extend the life of building systems and assets.Respond promptly to maintenance emergencies, guest service requests, equipment failures, and operational issues while maintaining exceptional customer service standards.Assist the Director of Engineering with scheduling, labor planning, project coordination, contractor oversight, and departmental workflow management.Monitor building systems including HVAC, plumbing, electrical, lighting, mechanical equipment, fire life safety systems, pools, and other facility infrastructure to ensure proper operation.Perform advanced troubleshooting and repairs while providing technical guidance and support to maintenance technicians.Maintain compliance with OSHA regulations, local building codes, life safety requirements, environmental standards, and all company safety policies.Conduct routine inspections of hotel facilities to proactively identify maintenance concerns, safety hazards, and opportunities for facility improvements.Maintain accurate documentation of maintenance activities, preventive maintenance schedules, inspections, equipment repairs, inventories, and work orders using the hotel's maintenance management systems.Monitor departmental inventory levels for tools, equipment, parts, and maintenance supplies while assisting with purchasing and cost control initiatives.Assist with capital improvement projects, guest room renovations, equipment installations, and special projects as assigned.Participate in emergency response procedures, severe weather preparedness, utility outages, and after-hours on-call responsibilities as required.Foster positive working relationships with all hotel departments to ensure maintenance services support operational excellence and an exceptional guest experience.Represent Hotel ZaZa through professional appearance, effective communication, technical expertise, and a commitment to operational excellence in every interaction.High school diploma or GED required; technical trade school or vocational training in engineering, HVAC, electrical, plumbing, or related field preferred.Minimum of 4 to 6 years of progressive building maintenance, hotel engineering, commercial facilities maintenance, or related experience.Minimum of 1 to 2 years of supervisory or lead maintenance experience with demonstrated success managing maintenance personnel.Experience in a luxury hotel, resort, hospitality, healthcare, or commercial property environment strongly preferred.Working knowledge of HVAC systems, plumbing, electrical systems, refrigeration, mechanical equipment, building automation systems, and general building maintenance practices.Ability to read and interpret blueprints, equipment manuals, schematics, technical drawings, and maintenance documentation.Strong leadership, communication, organization, problem-solving, and decision-making skills.Demonstrated ability to prioritize multiple projects while maintaining high standards of safety, quality, and guest service.Ability to work flexible schedules including evenings, weekends, holidays, and emergency on-call rotations as business needs require.Physical RequirementsMust be able to stand, walk, climb stairs, and move throughout the property for extended periods of up to 10 to 12 hours per shift.Must be able to lift, carry, push, and pull materials, equipment, and tools weighing up to 75 pounds, with heavier lifting performed using appropriate equipment or assistance.Frequent bending, kneeling, crawling, climbing ladders, reaching overhead, and working in confined spaces.Ability to safely operate hand tools, power tools, testing equipment, ladders, lifts, and maintenance machinery.Must be able to work indoors and outdoors in varying weather conditions and temperatures.Ability to work in mechanical rooms, rooftops, utility spaces, guest areas, loading docks, and other operational environments with varying noise levels and temperatures.Manual dexterity sufficient to perform detailed maintenance, repairs, equipment adjustments, and installation work.Ability to read, write, operate computers and mobile devices, complete maintenance documentation, and communicate effectively with guests, vendors, and team members.Must be available to respond to emergency maintenance situations outside of regularly scheduled hours when necessary.