Supervisor General Liability Litigated Claims

Publix Super Markets; Lakeland (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Employee stock ownership (ESOP)

401(k)

Health, dental, vision plans

Paid Time Off

Parental Leave

Job summary

Publix Super Markets is seeking a General Liability Litigation Claims Supervisor within the Legal & Risk Management department. You will lead a team responsible for managing litigated and high-exposure liability claims, balancing technical knowledge with people leadership.

You will influence outcomes, mentor claims professionals, and contribute to strategies that mitigate risk while serving Publix’s customers and associates across multiple states.

Qualifications

• Bachelor’s degree or equivalent with 7 years claims experience.
• Five+ years of liability claims handling, including 3+ years litigated.
• Florida All Lines Adjuster license or ability to obtain.
• Valid driver’s license and ability to travel as needed.
• Strong knowledge of general and automobile liability claims handling.

Responsibilities

• Lead and develop a team of claims professionals handling litigated and complex general liability claims.
• Provide oversight on investigations, evaluations, negotiations, settlements, and litigation strategy.
• Monitor claim activity for quality, regulatory compliance and best practices.
• Support resolution of high-severity claims with significant impact.
• Collaborate with attorneys and partners to achieve effective outcomes.
• Analyze trends and performance for continuous improvement.
• Coach and mentor team members through training and performance initiatives.
• Participate in strategic projects and quality improvements.

Skills

Leadership

Claims management

Communication

Analytical thinking

Risk assessment

Regulatory knowledge

Education

Bachelor’s degree or equivalent / 7 yrs claims

Tools

MS Office

Claims software platforms

Job description

Department

Legal & Risk Management

Job Category

Legal & Public Affairs

Description

Why Publix?

Are you an experienced liability claims professional ready to take the next step into leadership? At Publix, you’ll join a company where your expertise helps protect one of the largest and most respected employee-owned organizations in the United States. Serving customers across eight southeastern states, Publix is known for exceptional service, strong community involvement, and a culture built on ownership, collaboration, and long‑term success. In this role, you'll help guide complex claims strategies while developing a team dedicated to achieving fair, timely, and effective outcomes.

About The Team

The General Liability Claims team plays a critical role in supporting Publix’s customers, associates, and business operations by managing liability‑related claims with professionalism, consistency, and integrity. The team works closely with legal partners, business leaders, and external stakeholders to evaluate risk, resolve disputes, and ensure claims are handled in accordance with regulatory requirements and industry best practices.

About The Opportunity

As a General Liability Litigation Claims Supervisor, you will lead a team responsible for managing complex litigated and high‑exposure liability claims. This is an excellent opportunity for a claims professional who enjoys balancing technical expertise with people leadership. You'll have the opportunity to influence claim outcomes, mentor talented claims professionals, and contribute to strategies that help mitigate risk while supporting Publix’s commitment to doing the right thing for customers and associates.

What You’ll Do

• Lead and develop a team of claims professionals responsible for litigated and complex general liability claims.
• Provide oversight and guidance on claim investigations, evaluations, negotiations, settlements, and litigation strategy.
• Monitor claim activity to ensure quality, consistency, regulatory compliance, and adherence to industry best practices.
• Support the resolution of high‑severity and complex claims with significant financial or operational impact.
• Collaborate with attorneys, mediators, and business partners to achieve effective claim outcomes.
• Analyze claim trends and operational performance to identify opportunities for continuous improvement.
• Coach and mentor team members through training, development, and performance management initiatives.
• Participate in strategic projects and quality improvement efforts that enhance claims operations and customer service.

Perks of Working at Publix

• Employee ownership through our ESOP.
• Free lunch at our corporate facilities.
• Opportunity to lead complex, high‑impact work with visible business value.
• Career growth and professional development with a company known for investing in its people.

Required Qualifications

• Bachelor’s degree or equivalent combination of education and professional claims experience; or a high school diploma with 7 years claims experience.
• Five or more years of liability claims handling experience, including at least three years handling litigated claims.
• Ability to obtain a Florida All Lines Adjuster License, as well as reciprocal licenses in states where Publix operates.
• Valid driver’s license and ability to travel as needed.
• Strong knowledge of general liability and automobile liability claims handling practices.
• Experience managing claims throughout the litigation process, including settlement negotiations and dispute resolution.
• Knowledge of negligence law, damages evaluation, risk transfer principles, and civil litigation procedures.
• Proven ability to analyze complex situations, make sound decisions, and manage competing priorities.
• Strong communication, leadership, coaching, and relationship‑building skills.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Seven or more years of liability claims handling experience, including extensive litigation exposure.
• Prior experience leading or supervising claims professionals.
• Professional designations such as CCLA, SCLA, CPCU, ARM, or similar industry certifications.
• Active Florida All Lines Adjuster License.
• Experience overseeing high‑exposure or complex liability claims.
• Advanced proficiency with claims technology platforms, reporting tools, and Microsoft Office applications
• Fluent in a second language, such as Spanish

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately‑held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short‑ and long‑term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet‑style) at facilities with a cafeteria

Year End Bonus

As a year‑end bonus to associates, Publix issues one month’s extra pay (pro‑rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Additional Information

For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration‑related benefit to work and/or to continue to work in the United States, e.g., an H‑1B or TN petition or permanent residence.