Supervisor, Fulfillment Operations - Day Shift, Pick/Pack

Babylist; Columbus (OH); On-site; USD 66,000 - 82,000; Full time

Benefits offered by this job

Weekly Pay

Babylist discount (35%)

Paid holidays

Paid healthcare benefits

Job summary

Babylist is seeking a hands-on Supervisor, Fulfillment Operations for the Commercial Point, Ohio fulfillment center. You will lead a floor team through daily pick and pack, ensure throughput and accuracy targets, and maintain safety on the shift (Mon-Thu 7:00am–5:30pm).

You’ll own the day’s performance, coach hourly associates, closely monitor KPI metrics, and report to the FC Day Shift Operations Manager. This role blends leadership with hands-on operations in a fast-paced environment.

Qualifications

• Experience supervising frontline pick and pack teams.
• Ability to use WMS to assign work, track productivity, and troubleshoot flow.
• Strong focus on safety and compliance on the floor.
• Proven track record of coaching and developing teams.

Responsibilities

• Run the day-shift pick and pack operation and balance labor to hit targets.
• Lead a team of pick and pack associates with coaching and performance management.
• Own shift core metrics: accuracy, throughput, on-time fulfillment.
• Enforce safety standards and address hazards promptly.
• Identify bottlenecks, reallocate staff, and escalate process gaps.
• Develop and implement SOPs and training to keep quality and pace.

Skills

Leadership

WMS proficiency

Metrics management

Safety focus

Coaching & development

AI adoption

Tools

Warehouse Management System (WMS)

Job description

Supervisor, Fulfillment Operations - Day Shift, Pick/Pack

Commercial Point, OH

Weekly Pay | 35% Babylist Discount | Paid Holidays | Paid Healthcare Benefits

What the Role Is

This is the day-shift supervisor for pick and pack at our Commercial Point, Ohio fulfillment center — the person accountable for getting orders picked accurately and packed out the door on time, every shift. You’ll lead a floor team of associates through daily picking, packing, and order fulfillment, own your shift’s throughput and accuracy numbers, and keep the operation safe and moving. This is a hands-on floor role on a 4/10 schedule, Monday through Thursday, 7:00am to 5:30pm. You’ll report to the FC Day Shift Operations Manager.

About Pay

We pay competitive market rates. The starting salary for this position is $65,700– $81,800 annually.

Holidays Observed

The Fulfillment Center is closed on the following days for the day shift in 2026:

• Thanksgiving Day

All shifts receive 4 floating holidays in addition to the holidays observed, so you can celebrate what matters to you the most, whenever that may be.

Who You Are

• Experienced supervising a frontline pick and pack team — you’ve led hourly associates on a fulfillment floor and know how to run a shift to daily throughput and accuracy targets, not just work one.
• Fluent in a warehouse management system (WMS) — you use it daily to assign work, track productivity, and troubleshoot order flow.
• Able to manage metrics — pick/pack accuracy, units-per-hour, and on-time shipping are how you run your shift, and you know how to move them.
• Safety-first on the floor — you set the standard and hold the team to it, especially around material handling equipment.
• Steady under pressure — peak volume, call-outs, and shifting priorities are the job, not the exception.
• A real coach — you give clear, direct feedback, develop your team, and handle employee relations issues fairly, documenting and partnering with HR when something needs to go further.
• Experience context: 5+ years leading people, 3+ years in warehouse, fulfillment, or distribution operations.
• You naturally reach for AI in your work — at Babylist, every team uses AI daily. You’re already using it to move faster and improve your output, and you stay curious about what’s coming next.

How You Will Make An Impact

• Run the day-shift pick and pack operation — assign labor, balance the floor, and keep orders flowing to hit daily targets.
• Lead a team of pick and pack associates — daily direction, coaching, training, and performance management.
• Own your shift’s core metrics: pick/pack accuracy, throughput, and on-time order fulfillment.
• Keep safety front and center — enforce standards, run safety routines, and address hazards fast.
• Spot bottlenecks and fix them — reallocate people, flag process gaps, and elevate what you can’t solve on the floor.
• Build and hold SOPs and training so quality and pace stay consistent across the team.
• Scale the team through higher volume times — onboard and direct new team members without losing accuracy or safety

Why This Role

• Real ownership of a shift from day one — you run pick and pack for the whole day-shift floor, not a slice of it.
• Clear, measurable impact — your accuracy and throughput numbers move based on how you lead, and you’ll see it daily.
• A Monday–Thursday, 4/10 schedule with a standing three-day weekend — rare for a floor leadership role.
• Room to grow with a fulfillment operation that’s still scaling — supervisors who deliver take on more.

Physical Requirements

• Stand and walk for extended periods (up to 10–12 hours per shift) with scheduled breaks
• Walk the floor extensively, averaging 10,000+ steps per day
• Lift and move items up to 20 lbs regularly throughout the shift
• Frequent pushing, pulling, bending, twisting, and repetitive motion

Who We Are

At Babylist, the work our fulfillment teams do reaches millions of families across the country, whether you're on the floor moving product or leading the operation that makes it happen. We're one of the leading platforms for expecting and new families, a $750M business with 10 million customers and eight consecutive years of profitability. Our fulfillment centers are where the mission becomes real, and the people who run them are a core part of how we deliver on it every single day.

Our Ways of Working

Our fulfillment teams work on-site in a fast-paced, team-driven environment where every role, from the floor to leadership, plays a direct part in delivering the Babylist experience to millions of families.

Why You Will Love Working At Babylist

Our Culture

• Work hard, then recharge. We respect your time on and off the clock
• Strong management team that supports you and your team
• The work you do helps millions of families every day
• We use smart technology to make the job easier and more efficient

Growth & Development

• Clear paths to move up. We promote from within and your performance matters
• We use data to improve how we work and invest in the people doing it
• Competitive pay weekly
• Bonus opportunities for eligible roles
• Company-paid medical, dental, and vision insurance
• 401(k) with company match and flexible spending accounts
• Paid parental leave and PTO

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Interview Integrity. AI is part of how we work at Babylist. We expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged. Misrepresentation at any stage may result in removal from consideration for this and future roles.

How We Review ApplicationsWe use AI throughout our hiring process to help review, screen, and assess applications. These tools support our team's review; they do not replace it, and every hiring decision is made by a person.

Connections at Babylist.If you have a family member or close personal relationship with a current Babylist employee, please let your recruiter know. This helps us keep our process fair and transparent for everyone.

As set forth in Babylist’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.