Supervisor Fulfillment Labor Underground

Dycom Industries, Inc.; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

PTO & holidays

Insurance package

401(k) match

Stock purchase

Education reimbursement

Legal insurance

Gym discounts

Job summary

Prince Telecom in Kansas City, MO is seeking a Supervisor Fulfillment Labor Underground to lead FTTH in-home and SMB installation crews. You will coach staff, coordinate daily routes, and drive improvements in processes and reporting to ensure quality work and safety.

The role emphasizes hands-on supervision, staffing, and engagement with customers to resolve issues and maintain high service standards.

Qualifications

• Minimum 1 year fiber optic or cable installation experience.
• High School Diploma or G.E.D.
• Ability to work a flexible schedule.
• Strong customer service skills.

Responsibilities

• Supervise a team of FTTH in-home and SMB installation technicians.
• Coach, counsel, and evaluate performance of field staff.
• Coordinate scheduling and assist dispatch with daily job routing and staffing.

Skills

Team supervision

Customer service

Education

High School Diploma or GED

Job description

Supervisor Fulfillment Labor Underground

Job Location (Short): Kansas City, MO Workplace Type: Field Employment Type: Salaried

Discover a more connected career

At Prince Telecom, as a Supervisor, you will be responsible for a variety of tasks and projects as assigned. Typical tasks will range in size and complexity. This position will assist the Project Manager with various large scale projects and tasks as needed and may potentially take the lead on upcoming projects as assigned by the customer.

Connecting you to great benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

What you'll do

• Supervise a team of FTTH in-home and SMB installation technicians

• Coach, counsel, and evaluate performance of field staff.

• Coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing.

• Identify problem areas in the department and communicate problems and possible solutions to the Project Manager.

• Develop procedures and implement them to better organize the team/department.

• Assign duties, responsibilities, and scope of authority to technicians.

• Assist in recruitment and training efforts.

• Assist in warehousing and logistics support as needed to supplement the warehouse staff

• Establish, implement, and maintain operating standards and procedures for project reporting and documentation.

• Track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents

• Perform quality control inspections to correct and coach any issues found

• Interface with customers to resolve complaints and damages resulting from installation work

• Perform various field technician duties as needed, including but not limited to, carrying and climbing a ladder when necessary.

• Perform other duties not listed here, as they arise, and as they are assigned to you

What you'll need

• Minimum of 1 year fiber optic or cable installation experience.

• Perform mandatory job site inspections to ensure employee compliance with all company safety policies and procedures.

• High School Diploma or G.E.D.

• Work a very flexible schedule.

• Work in a fast paced time sensitive environment

• Handle multiple tasks and last-minute changes

• Must have exceptional customer service experiences

Why grow your career with us
Your career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.

Building stronger solutions together
Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.