Fiber Installation Supervisor

Prince Telecom LLC; Charlotte (NC); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Company vehicle

Weekly paychecks

Growth Opportunities

Paid Time Off

Parental Leave

Holidays

Insurance (medical, dental, vision, 
d

401(k) w/ Company Match

Stock Purchase Plan

Education Reimbursement

Legal Insurance

Discounts on gym memberships

Job summary

Prince Telecom LLC in Charlotte, NC is seeking a Telecom Supervisor to oversee a team of FTTH installation technicians. The role requires leadership, scheduling coordination, and field support, with a path to growth and a strong benefits package.

You will supervise technicians, coach staff, and ensure safe, efficient field work while maintaining customer satisfaction and project standards.

Qualifications

• Minimum 1 year fiber optic or cable installation experience.
• Former supervisory experience is a plus.
• Must live within 50 miles of Charlotte, NC.
• High School Diploma or GED is required.

Responsibilities

• Supervise a team of FTTH in-home and SMB installation technicians.
• Coach, counsel, and evaluate performance of field staff.
• Coordinate scheduling; assist dispatch with daily routing and staffing.
• Identify problems and communicate solutions to the Project Manager.
• Develop procedures to improve team organization.
• Assign duties and scope of authority to technicians.
• Assist in recruitment and training efforts.
• Interface with customers to resolve complaints and damages.
• Perform other duties as assigned.

Skills

Fiber optic installation

Supervisory experience

Customer service

Education

High School Diploma or GED

Job description

Discover a more connected career Prince Telecom is seeking a Telecom Supervisor to oversee our team of FTTH installation technicians in the Charlotte, NC area.

Prince Telecom is seeking a Telecom Supervisor to oversee our team of FTTH installation technicians in the Charlotte, NC area.

Job Type: Full-Time (W2)

Location: Charlotte, NC

Salary Range: $57,500 - $60,000

Connecting You To Great Benefits

• Company issued vehicle, cell phone, tools, PPE, etc...
• Weekly Paychecks
• Growth Oportunities
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

What You’ll Do

• Supervise a team of FTTH in-home and SMB installation technicians
• Coach, counsel, and evaluate performance of field staff.
• Coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing.
• Identify problem areas in the department and communicate problems and possible solutions to the Project Manager.
• Develop procedures and implement them to better organize the team/department.
• Assign duties, responsibilities, and scope of authority to technicians.
• Assist in recruitment and training efforts.
• Assist in warehousing and logistics support as needed to supplement the warehouse staff
• Establish, implement, and maintain operating standards and procedures for project reporting and documentation.
• Track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents
• Perform quality control inspections to correct and coach any issues found
• Interface with customers to resolve complaints and damages resulting from installation work
• Perform various field technician duties as needed, including but not limited to, carrying and climbing a ladder when necessary.
• Perform other duties not listed here, as they arise, and as they are assigned to you

What You’ll Need

• Minimum of 1 year fiber optic or cable installation experience.
• At least 18 years of age or older
• Must live within 50 miles of Charlotte, NC.
• High School Diploma or G.E.D.
• Available to work a very flexible schedule.
• Able to work in a fast paced time sensitive environment
• Ability to handle multiple tasks and last-minute changes
• Must have exceptional customer service experiences
• Former supervisory experience a plus.
• Valid driver's license and a good driving record.

Physical Abilities & Exposures

Routinely: work at heights, in confined spaces and alone in remote locations, operate vehicle and heavy machinery; squeeze, fine hand motion, bend, stoop, stand, walk, climb stairs, and lift greater than up to 55 pounds without assistance.

Occasionally: use ladder, keyboard and mouse

Why grow your career with us

Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.

Building stronger solutions together

Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.