Supervisor, Front Office

City of Hope; Thousand Oaks (CA); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a transformative organization dedicated to making a difference in healthcare. As a key member of the front office team, you will oversee operations across multiple locations, ensuring efficient coordination between physicians, patients, and staff. This role requires strong leadership and communication skills, as you will be responsible for recruiting, training, and evaluating front office personnel. Your contributions will directly support the mission of improving healthcare delivery and patient outcomes. If you're passionate about healthcare and leadership, this is an exciting opportunity to make a meaningful impact.

Qualifications

• 7+ years of medical office experience, with leadership skills.
• Experience in training staff on office procedures and coding.

Responsibilities

• Oversee front office functions and supervise staff.
• Coordinate office procedures with medical staff and billing office.

Skills

Medical Office Coordination

Staff Supervision

Performance Evaluation

Training and Development

Office Policy Administration

Education

High School Diploma

Bachelor's Degree

Job description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary:

Responsible for the coordination and operation of the Front Office functions at multiple locations. Acts as liaison with physicians, patients and other office staff. Responsible for assisting in the development of and administration of office policies and procedures. Supervises and coordinates front office staff activities and responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

As a successful candidate, you will:

• Oversees all front office functions. Recruits, hires and supervises front office staff in addition to developing and attaining performance goals and objectives.
• Evaluates performance and recommends merit increases, promotions, and disciplinary actions. Provides assistance and coverage for front office functions as required.
• Prepares and conducts training sessions with staff regarding coding, accurate charge entry, and other front office functions.
• Develops and maintains a professional department that assists the organization toward its goal of improving cost-effectiveness of health care delivery.
• Acts as liaison between physicians, administration, and business departments.
• Coordinates office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments.
• Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
• Implements and complies with Company Reimbursement Policies and Procedures to maximize efficiency.

Qualifications

Your qualifications should include:

• High school diploma or equivalent.
• Seven years of medical office experience; years of experience may be substituted with a BA degree.
• Minimum of one year of experience in a leadership or supervisory capacity.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.