Supervisor, Front Office

Cancer Treatment Centers of America, Inc.; Thousand Oaks (CA); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a transformative team dedicated to making a significant impact in healthcare. This role involves overseeing front office operations across multiple locations, ensuring compliance with policies, and leading a team of front office staff. You will play a crucial role in enhancing the efficiency of healthcare delivery while supporting a compassionate mission. If you have a strong background in medical office management and leadership, this is an exciting opportunity to contribute to a meaningful cause in a collaborative environment.

Qualifications

• 7+ years of medical office experience, with leadership experience.
• High school diploma required; BA degree can substitute experience.

Responsibilities

• Oversee front office functions and supervise staff activities.
• Coordinate office procedures to ensure smooth information flow.
• Conduct training sessions on coding and charge entry.

Skills

Leadership Skills

Medical Office Coordination

Performance Evaluation

Training and Development

Compliance Knowledge

Education

High School Diploma or Equivalent

Bachelor's Degree (if applicable)

Job description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary:

Responsible for the coordination and operation of the Front Office functions at multiple locations. Acts as liaison with physicians, patients and other office staff. Responsible for assisting in the development of and administration of office policies and procedures. Supervises and coordinates front office staff activities and responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

As a successful candidate, you will:

1. Oversee all front office functions. Recruit, hire and supervise front office staff in addition to developing and attaining performance goals and objectives.
2. Evaluate performance and recommend merit increases, promotions, and disciplinary actions. Provide assistance and coverage for front office functions as required.
3. Prepare and conduct training sessions with staff regarding coding, accurate charge entry, and other front office functions.
4. Develop and maintain a professional department that assists the organization toward its goal of improving cost-effectiveness of health care delivery.
5. Act as liaison between physicians, administration, and business departments.
6. Coordinate office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments.
7. Participate in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
8. Implement and comply with Company Reimbursement Policies and Procedures to maximize efficiency.

Your qualifications should include:

1. High school diploma or equivalent.
2. Seven years of medical office experience; years of experience may be substituted with a BA degree.
3. Minimum of one year of experience in a leadership or supervisory capacity.

City of Hope employees' pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.