Supervisor Front Desk

Hilton Grand Vacations; Ridgedale (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Join Hilton Grand Vacations as a Supervisor Front Desk, where you will lead a dedicated team to ensure exceptional guest experiences. This pivotal role involves overseeing check-in services, resolving guest concerns, and managing staff functions. Enjoy comprehensive benefits, a supportive work environment, and opportunities for professional growth.

Benefits

Comprehensive health care options

Travel Discounts Program

Flexible PTO plan

401(k) program with company match

Employee stock purchase program

Qualifications

• Previous supervisory experience preferred.
• Excellent verbal and written communication skills.
• Proficiency in computer use and related software applications.

Responsibilities

• Lead efficient check-in and check-out services.
• Coordinate and resolve owner/guest concerns.
• Handle personnel functions such as hiring and training.

Skills

Leadership

Customer Service

Communication

Integrity

Professionalism

Confidentiality

Tools

Computer Software

Job description

Join to apply for the Supervisor Front Desk role at Hilton Grand Vacations.

Overview

At Hilton Grand Vacations, we set the standard for creating exceptional experiences and fostering positive change within our industry and communities.

In this pivotal role, you will lead a dedicated team, ensuring that each guest enjoys an unparalleled and memorable stay from arrival to departure. Your leadership will be key in delivering the highest level of service and creating lasting impressions.

Why You Will Love It Here

• Enjoy excellent benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program supporting your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Flexible PTO plan for managers and above, providing ample time off to rest, recharge, and spend quality time with loved ones.
• Benefit from a company culture that values work-life balance and family-friendly policies.
• Participate in a comprehensive 401(k) program with company match contributions to help secure your financial future.
• Invest in your future through an exclusive employee stock purchase program, benefiting from company growth.
• Additional exclusive perks are available to enhance your overall employee experience and well-being.

Responsibilities

• Lead efficient check-in and check-out services, coordinating front office activities with other departments to meet standards and ensure excellent customer service.
• Coordinate and resolve owner/guest concerns, aiming for high satisfaction.
• Provide special services to owners and guests.
• Handle personnel functions such as hiring, training, performance reviews, and scheduling.
• Maintain a positive work environment between staff and management.
• Promote team member empowerment and ensure understanding of performance and appearance standards.
• Supervise payroll and department inspections.
• Assist with owner and guest activities as needed.
• Lead key control procedures.
• Perform other duties and projects as assigned by senior leadership.

Qualifications

• Previous supervisory experience preferred.
• Key leadership skills such as integrity, professionalism, and confidentiality.
• Experience in a customer service role.
• Excellent verbal and written communication skills.
• Proficiency in computer use and related software applications.

Join us and experience working for a company that values each employee. "Where You Belong" is more than a tagline — it’s a promise.

Eligibility: All U.S. full-time and part-time team members are eligible for a wide range of benefits. Benefits may vary for employees under collective bargaining agreements.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Reasonable accommodations are provided for individuals with disabilities; please contact us to request assistance.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industry: Hospitality

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