Supervisor Food and Beverage Full Time (Harrah's Pompano Beach)

Caesars Entertainment; Pompano Beach (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading entertainment company is seeking a Food and Beverage Manager to lead operations in a dynamic environment. This position requires a strong background in management, effective communication skills, and the ability to ensure guest satisfaction while overseeing daily operations. Candidates should have a minimum of 2-5 years of relevant experience and be capable of working flexible hours, including nights and weekends.

Qualifications

• 2-5 years in Food and Beverage management.
• Knowledge of customer service principles and gaming laws.
• Licensure: Obtain a 1055 Slot/Cardroom/Pari-Mutuel license.

Responsibilities

• Maintain a pleasant and welcoming attitude toward guests.
• Ensure safety and security of all guests and team members.
• Assist with budget oversight and expense management.

Skills

Effective communication

Problem-solving

Performance assessment

Logical reasoning

Corrective action

Education

4-year degree in related field

Tools

MICROS cash register

Casino tracking programs

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES

• General:
  • Maintain a pleasant, friendly, and welcoming attitude toward all guests and team members at all times.
  • Maintain strict confidentiality regarding financial information, operating systems, company policies, marketing plans, and team member information.
  • Develop staff through interviews, hiring, and evaluations.
  • Ensure safety and security of employees and guests; supervise programs to reduce injuries.
  • Review marketing activities, promotions, and events with Hospitality Managers as needed.
  • Monitor staffing levels to meet budgeted employment levels; delegate responsibilities accordingly.
  • Meet with departmental managers as necessary.
  • Supervise all activities during assigned shifts and provide hands-on leadership for all outlets.
  • Delegate authority, assign responsibilities, and monitor work schedules for timely completion.
  • Ensure cleanliness and compliance of wait stations, host stand, and restaurant appearance.
  • Assist with budget oversight and expense management.
  • Administer disciplinary actions when necessary.
  • Produce and deliver reports as required.
  • Use training, policies, and procedures to make sound business decisions.
  • Recommend improvements to productivity, processes, equipment, and systems.
  • Adhere to regulatory, departmental, and company policies ethically; promote the same among staff.
  • Be knowledgeable about all casino events and promotional activities.
  • Ensure safety and security of all guests and team members.
• Work Schedule: Be able to work flexible hours, including late nights, weekends, and holidays; shifts may vary.
• Other Duties: Perform any other duties as assigned or requested by management.

Operating Principles: Maintain adherence to principles: Clean, Safe, Friendly, and Fun.

Tools and Technology: Use of MICROS cash register, credit card machines, computers, casino tracking programs, serving trays, kitchen equipment, communication devices, and cleaning materials.

Licensure: Obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel license; be at least 21 years old; provide three years of tax returns.

QUALIFICATIONS

• Experience: 2-5 years in Food and Beverage management; 4-year degree preferred or equivalent experience.
• Knowledge: Customer service principles, management, gaming laws, and regulations.
• Skills: Effective communication, problem-solving, logical reasoning, performance assessment, and corrective action.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Physical Demands: Stand, walk, handle objects, reach, talk, hear, bend, lift up to 25 pounds, and have specific vision abilities. Work shifts may vary.
• Work Environment: Restaurant and kitchen environments with noise, temperature variations, wet areas, smoke, and use of stairs and elevator.