Poker Supervisor Full Time (Harrah's Pompano Beach)

Caesars Entertainment; Pompano Beach (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Poker Supervisor to oversee operations at a vibrant casino environment. This role demands strong leadership skills, with responsibilities including team scheduling, performance reviews, and ensuring compliance with gaming regulations. The ideal candidate will thrive in a dynamic setting, adept at managing staff while maintaining high standards of customer service. If you have a passion for the gaming industry and the ability to lead a team effectively, this is a fantastic opportunity to advance your career in a fun and engaging atmosphere.

Qualifications

• 5-7 years as a poker dealer, supervisor, or floor person.
• Knowledge of customer service principles and gaming laws.

Responsibilities

• Responsible for team member scheduling and performance reviews.
• Implements processes to control and reduce loss time injuries.

Skills

Effective communication

Performance monitoring

Corrective actions

Education

Related degree or equivalent experience

Tools

Card tables

Drop boxes

Chips

Shufflers

Computers

Job description

Poker Supervisor Full Time (Harrah's Pompano Beach)

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• Responsible for team member scheduling, special requests, and PTO
• Responsible for preparing and conducting performance reviews
• Responsible for recommending, implementing, and enforcing progressive discipline
• Responsible for disciplinary and termination decisions in accordance with company policy
• Implements and manages processes to effectively control and reduce loss time injuries
• Reviews and adjusts staffing levels to maintain budgeted employment levels
• Develops staff through interviews, hiring, and evaluations
• Reviews poker room activities and promotional status with the Director of Poker
• Assists the Director in monitoring and adjusting performance relative to local competition
• Familiar with Title 31 guidelines; understands and utilizes suspicious activity reports for casinos (SARC) when necessary
• Maintains knowledge of casino events and promotional activities; assists as needed
• Adheres to regulatory, departmental, and company policies ethically and promotes the same among staff
• Works a flexible schedule, including late nights, weekends, and holidays; shifts may vary
• Performs other duties as assigned by management
• Follows Operating Principles: Cleanliness, Safety, Friendliness, and Fun in guest interactions
• Utilizes tools and technology including card tables, drop boxes, chips, shufflers, and computers
• Must obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Employee Occupational License; at least 21 years old; three years of tax returns required

Qualifications

• Experience: 5-7 years as a poker dealer, supervisor, or floor person; related degree or equivalent experience preferred
• Knowledge: Customer service principles, gaming laws, and regulations; basic arithmetic and algebra
• Skills: Effective communication, performance monitoring, and corrective actions

Physical Demands & Work Environment

• Must walk, stand, handle objects, reach, talk, hear, and lift up to 30 pounds; frequent bending and reaching; occasional crouching or stooping
• Work in a casino environment with bright lights, noise, smoke, and temperature variations; use of stairs and elevators