Supervisor Food

Universal Studios Hollywood; California; On-site; USD 37,195 - 41,328; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Tuition reimbursement

Discounts

Job summary

A leading entertainment company in California is seeking a Food Service Supervisor to manage operations in quick service restaurants. The role involves supervising staff, ensuring compliance with safety and labor laws, and mentoring team members. Candidates must have a minimum of 2 years of food industry management experience and strong customer service skills. The position offers a full-time schedule with benefits including medical and tuition reimbursement. Salary range is $27.00–$30.00.

Qualifications

• Minimum 2 years of management & food industry experience with multiple high-volume food service operations.
• Must be available to work on weekends, holidays and nights.
• Strong customer service and interpersonal skills.

Responsibilities

• Supervise the operation of quick service branded restaurants.
• Ensure compliance with food quality, safety, and labor laws.
• Mentor and counsel team members to ensure compliance with standards.

Skills

Team management

Customer service

Organizational skills

Interpersonal skills

Analytical skills

Education

High School diploma or GED

Associate or Bachelor's degree in hospitality management or business administration

Tools

MS Word

MS Excel

Food related Point of Service system (i.e. EATEC & Clarity)

Job description

Job Description

Responsible for assisting to supervise the operation of quick service branded restaurants. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.

Essential Functions

• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.
• Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.
• Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance reviews, and coaching to team.
• Ensures company compliance with Union contracts regarding employee work conditions, maintaining discipline and replacing open shifts.
• Completion of administrative responsibilities for the department to include team member schedules, FOH & BOH operational, cleanliness and sanitation checklists.
• Mentors and counsels team members and enforces appropriate policies and procedures ensuring compliance of departmental standards.
• Responsible for supervising employee’s workflow, setting leadership standards, and guiding work location efficiency. Builds internal relationships to ensure our employees exceed expectations.
• Observes, critiques and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
• Acts as Environmental Health & Safety Team representative for the employees.
• Maintains projected labor budgets; adjusts operations as necessary to budgets, including weekly work schedules.
• Maintains a clean, safe and professional work area.
• Ensures proper hiring and training content are maintained.
• Ensures the workforce is trained and proficient at operating venues.
• Provides additional support for special events/projects, and venue supervision, etc.
• Leads workforce planning, reward and recognition planning, employee events, and employee satisfaction action planning.
• Performs other duties as assigned.

Qualifications

• High School diploma or GED required.
• Minimum 2 years of management & food industry experience with multiple large high-volume food service operations and managing a team of 10+ employees.
• Must be available to work on weekends, holidays and nights in varying weather conditions.
• Desired Characteristics.
• Associate or Bachelor’s degree (or equivalent) in hospitality management or business administration preferred.
• Experience in Quick Food Service.
• Must be able to express ideas clearly and logically and should love to write. Must demonstrate good judgment and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind.
• Must have excellent written and verbal skills to effectively communicate with all levels of the organization.
• Must be proficient in MS Word, Excel, food related Point of Service system (i.e. EATEC & Clarity).
• Strong customer service, interpersonal and organizational skills.
• Able to provide creative solutions to guest situations.
• Ability to work in a high paced, repetitive teamwork environment.
• Theme park experience preferred.
• Experience managing in a union environment.
• Strong interpersonal and analytical skills.
• Quick thinker with the ability to make sound decisions.
• Able to manage effectively under deadlines.
• Previous experience with creating and managing budgets.

Additional Requirements

This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $27.00–$30.00.

Additional Information

As part of our selection process, external candidates may be required to attend an in‑person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].