Senior Fleet Manager

acg; Grand Rapids (MI); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401k with employer match

Paid Time Off (PTO)

Tuition assistance program

Job summary

ACG is looking for a Fleet Manager in Grand Rapids, MI to oversee towing operations and lead a team of supervisors and dispatchers. The role offers a competitive starting salary between $90,000 and $95,000 annually, along with comprehensive benefits including medical, dental, and 401k.

Ideal candidates should have a background in the automotive industry and supervisory experience. A dedication to quality service and team leadership is essential for success in this role.

Qualifications

• Experience in an automotive or emergency roadside service environment.
• Ability to manage and lead a team effectively.
• Valid state driver’s license with a clean driving record.

Responsibilities

• Oversee towing operations to ensure efficient service.
• Lead a team of Fleet Supervisors, Dispatchers, and Drivers.
• Resolve member complaints and investigate damage claims.

Skills

Automotive industry background

Supervisory ability

Knowledge of towing procedures

Problem-solving skills

Education

High School Diploma or equivalent (GED)

Job description

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type: Full time

Job Description:

Why Choose a Career with the AAA Auto Club Group (ACG). You’re a leader at heart and know how to empower a team to be their best. You enjoy a job that keeps you busy, but also one that provides for you and your family. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about its members and employees.

This is an in-office position located in Grand Rapids, MI. Starting salary between $90,000.00 - $95,000.00 annually.

A day-in-the-life of a Fleet Manager:

Our Fleet Managers oversee towing operations on a twenty‑four (24) basis to ensure prompt, efficient, and courteous towing, recovery, and emergency roadside service to all customers, clients, AAA, and affiliated Club members. As a Fleet Manager, you will also lead a team of Fleet Supervisors, Dispatchers, and Drivers to ensure timely completion of daily tasks.

In this role, you will also have the opportunity to:

• Increase revenue by servicing existing clients and expanding the base of commercial towing accounts
• Analyze and resolve member complaints concerning driver performance
• Investigate and mediate damage claims
• Monitor equipment repair or replacement, including the ordering of supplies and verifying payment for all supplies
• Monitor incentive bonus programs, including compiling data and preparing reports on program performance
• Update maintenance files, as regulations and rules change, to ensure compliance with Local, State & Federal requirements
• Interview and hire new employees to join the Fleet team for assigned locations

How we reward our employees:

• Fully paid training
• Medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards and much more

We are looking for candidates who:

Education

• High School Diploma or equivalent (GED)

Experience

• Automotive industry and/or emergency roadside service background
• Knowledge of towing procedures, vehicle and equipment maintenance
• Supervisory ability to include scheduling, staffing, budgeting, decision making, analysis and problem solving, evaluating employee work performance
• Ability to interpret contract and bid documents, in addition to contract negotiation skills

Certifications / Licensure

• Valid state driver’s license and excellent driving record without physical restrictions that would prevent driving during day or night hours or for extended periods of time
• Must successfully pass DOT physical / certification process

Preferred Qualifications

• College level coursework in Business Administration or a related field
• Prior Management experience
• Experience with operating towing equipment

Work Environment

Works in a temperature controlled office environment with exposure to slightly dirty conditions. Occasional (up to 30% of work time) exposure to temperature extremes. Must be able to stand, walk, climb, stoop, kneel and lift, push or pull; in order to inspect vehicles and equipment.

Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.