Supervisor, Field Service Engineering

Light & Wonder, Inc.; Fife, Northern (WA, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Light & Wonder, Inc. seeks a Supervisor, Field Service Engineering to oversee field service operations, scheduling, and asset management for a regional facility and satellites. The role includes coordinating installation, maintenance and reconfigurations, and may require travel to customer sites.

You will mentor staff, develop processes, and ensure first-class service while balancing budget constraints. Strong communication and ERP familiarity are highly valued.

Qualifications

• Minimum of two years of experience in Field Service.
• Ability to manage field operations and lead personnel.
• Excellent communication and interpersonal skills.
• Willingness to travel on short notice.
• Proven ability to develop and implement operational processes.

Responsibilities

• Coordinate field service operations to install, configure, service and maintain products in the field.
• Communicate with customers and internal teams to ensure first-class service.
• Conduct site visits and ride-alongs with service personnel.
• Assist with training development for personnel and operations.
• Develop and implement operational processes to optimize resource use and schedules.
• Coach and lead personnel; monitor budgets and assets in area of responsibility.
• Ensure timely reconfiguration and installation schedules by coordinating with sales and support teams.

Skills

Field operations

People management

Customer service

Communication skills

Analytical skills

MS Office

Education

High School diploma or equivalent

Tools

Oracle ERP

Job description

## Supervisor, Field Service EngineeringApply: Remote: Fife, WA: Full time: Posted Today: R322988## Gaming:Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.# Position Summary## **Job Summary:** Administer and manage operations of Field Service, reconfiguration, distribution and other departments required in a regional facility and satellites by performing the following duties personally or through subordinate employees in coordination with direct Managers & Regional Director**Essential Job Functions:**· Coordinates field service operations in accordance with company policies and principles to facilitate installing, converting, servicing and maintaining product in the field.· Communicates and visits with customers and internal departments to evaluate and promote first-in-class customer support in service area.· Could Perform Site Visits and Ride-Alongs with service personnel· Assist with develop and evaluate training for personnel.· Develop and implement operational processes.· Identify Field Service challenges and help develop solutions in coordination with direct managers.· Develops and recommends plans for efficient use of company resources.· Coach, mentor and lead by example all personnel reporting to the position.· Responsible for proper monitoring and inventory of company assets within area of responsibility.· Evaluates labor requirements recommends adjustments as needed within budget requirements.· Ensures timely product reconfiguration and installation schedules by coordinating the sales order process through support departments and customer interaction.# Qualifications**Qualifications:** **Education:**High School diploma; A/A, technical school or equivalent work experience **Experience:**A minimum of two years of experience in Field Service. **Knowledge, Skills, & Abilities:** · Ability to manage field operations.· Must be innovative, forward thinking and flexible.· Proven ability to manage personnel in a service operations environment.· Strong interpersonal skills, analytical skills and customer service orientation.· Excellent communication skills.· Accomplished PC skills including MS Office, MS Outlook, Internet and Intranet. Oracle ERP skills a plus; any ERP experience a plus.· Keen understanding of Gaming Devices & Associated Equipment.· Ability and willingness to travel on short notice.**Physical Requirements:** **Work Conditions:** May require weekend and evening hours. May require travel. Working conditions similar to those of other comparable positions in the industry Light & Wonder *Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain* Light & Wonder *may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.* *This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.*