Field Service Tech l

Light & Wonder, Inc.; Reno, Northern (NV, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Light & Wonder, Inc. in Reno, NV is seeking a Field Service Technician to install, service and troubleshoot gaming systems at customer sites. Under supervision, you will perform PMs on EGMs, PTG, ETG, and utilities, and maintain accurate part inventory.

You will travel to sites, load/unload equipment, use Service Max and Zinc to manage tickets, follow safety procedures, and support colleagues while delivering professional customer service.

Qualifications

• Technical background with basic electronics.
• 1–3 years related experience preferred.
• Valid Driver’s License and gaming card or ability to obtain.

Responsibilities

• Move, load, unload and transport L&W products to customer sites.
• Install, setup, troubleshoot, configure, and perform PMs on EGMs, PTG, ETG, and utilities.
• Keep and track part inventory and documents.
• Learn L&W gaming products, operation theory, troubleshooting and repair.
• Use Service Max and Zinc to manage tickets and questions for product support and parts.

Skills

Troubleshooting

Electronics basics

Customer service

Problem resolution

Education

High School Diploma/GED

Tools

ServiceMax

Zinc

Microsoft Office

Job description

## Field Service Tech lApply: Hybrid: Reno, NV: Full time: Posted Yesterday: R323012## Gaming:Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.# Position Summary## Under the supervision of the Field Service management or Lead Technician, this position is responsible for performing troubleshooting techniques to resolve problems, supporting other Creators, and maintaining accurate part inventory.**Outcomes:*** Timely and accurate installation and maintenance of L&W products.* Effective troubleshooting and resolution of technical issues.* Maintenance of inventory and documentation.* Positive customer interactions and support.**Essential Job Functions:**· Move, load, unload, and transport all L&W products to customer sites.· Install, setup, troubleshoot, configure, and perform preventive maintenance (PM) on EGMs, PTG, ETG, and all utility products.· Keep and track part inventory.· Learn and understand L&W/gaming products, including theory of operation, abnormal operation, troubleshooting, and repair.· Use and understand Service Max and Zinc to manage customer tickets and questions for product support and parts.· Apply Safety Training in the field and wear PPE (Safety equipment, steel toe shoes, hard hat, safety goggles, and gloves).· Safely use common hand tools including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, and polarity checkers.· Support other Creators on all utilities/EGM products.· Other duties as assigned# Qualifications**Training and/or Experience:*** Technical background, including a basic understanding of electronics and one year electrical/electronics experience is required.* Prefer one to three years related experience and/or training or equivalent combination of education and experience.* Must have a valid Driver’s License.* Valid gaming card (or the ability to obtain one).**Education:*** High School Diploma/GED* Technical/Military Training Schools are a plus**Knowledge, Skills and Abilities:*** Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics.* Working knowledge of Microsoft Office Suite and ability to use the internet.* Ability to understand Light & Wonder policies and all job-related paperwork.* Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.**Physical Requirements:*** Must be able to lift and carry 60 lbs.* Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull, and lower as necessary.* Vision Requirements: + Close vision + Depth perception + Distance vision + Ability to adjust focus + Peripheral vision + Ability to distinguish colors**Work Conditions:*** Frequent work in dimly lit, crowded, noisy conditions and around smokers.* Must be able and willing to travel on short notice and work \"on call\".* Must be able to work flexible shifts including nights, weekends, and holidays.Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.