Supervisor - Field Service

Motion Industries; Greensboro (NC); In loco; USD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick pay

Holiday pay

Descrizione del lavoro

Motion Industries in Greensboro, NC / Greenville, NC is seeking a Field Service Supervisor to lead a field service team and oversee technicians to ensure work is performed to standard.

Under limited supervision, you will hire, train, and ensure adherence to SOPs, KPIs, and Lean Six Sigma programs, while coordinating service jobs, equipment, and safety requirements in the field.

Competenze

• Associate's degree and 5+ years in field service supervision or equivalent.
• Experience with SOPs, KPIs and Lean Six Sigma.

Mansioni

• Lead and coordinate a field service team to meet customer requirements.
• Develop and implement best practices to drive service growth.
• Schedule service jobs and assign personnel.
• Ensure technicians have proper training and certifications.
• Review jobs for quotes with Manager/Account Specialist.
• Maintain training records and support hiring.

Conoscenze

Field service leadership

Team management

Troubleshooting

Communication

Calm under pressure

Safety awareness

Formazione

Associate's degree

Descrizione del lavoro

Greensboro, NC, USA

Greenville, NC, USA

Full time

SUMMARY:

Under limited supervision, the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The Supervisor is involved in team decisions, hiring, training, and is required to make sure the team follows all SOP's, KPI's and Lean Six Sigma programs.

JOB DUTIES

• Develops and implements best practices and procedures to enhance business growth.


• Manages service personnel to ensure they meet customer's expectations and requirements.


• Ensures that every technician has the proper training and certifications to meet the needs of the job.


• Schedules service jobs and assigns personnel to specific jobs and duties.


• Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.


• Ensures the service team adheres to all new SOP's, KPI's and Lean Six Sigma programs.


• Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.


• Participates with Manager in hiring new Field Service Technicians.


• Tracks all training for each technician.


• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, ABILITIES

• Specific knowledge of field service duties required


• Ability to work with the team in the field when the need arises


• Ability to maintain a positive attitude and productive, driven work ethic required


• Strong interpersonal, analytical, and problem-solving skill required


• Ability to remain calm and clear-headed in an emergency required


• Good communication skills required

PHYSICAL DEMANDS:

• Push/pull up to 50 pounds


• Lift/carry up to 50 pounds


• Lift bulky objects


• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.


• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS:

• Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

• 5-10 Indirect Reports


• 2-5 Direct Reports

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

• options for healthcare coverage


• 401(k)


• tuition reimbursement


• vacation


• sick


• holiday pay

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.