Supervisor, Field Research

Universal Parks & Resorts; Orlando (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

Universal Orlando Resort in Orlando is seeking a Field Operations Supervisor to drive day-to-day activities of the Consumer Insights Field team. You will ensure projects adhere to approved methodologies, collect quality data, and meet deadlines, while supporting the growth of team members.

The role requires supervising field projects, coordinating schedules, and mentoring staff to prepare for advancement. Flexibility across multiple properties and hours is expected to meet research needs.

Qualifications

• 2+ years supervisory experience leading teams.
• Supervisory experience in Field Research preferred.
• Combination of supervisory experience and education accepted.

Responsibilities

• Oversee field operations and ensure field projects run to plan.
• Coordinate daily activities, attendance, and scheduling for field teams.
• Support growth and development of team members with coaching and 1:1s.
• Troubleshoot equipment and technology issues impacting field operations.

Skills

Team supervision

Field research

Education

Bachelor’s degree in Hospitality/Marketing/Marketing Research/Anthropology

Job description

JOB SUMMARY:

This position works directly with Consumer Insights Field Leadership team implementing the day-to-day operations of the Consumer Insights Field team. This position is responsible to ensure that all core and ad-hoc projects are executed in accordance with approved methodologies, quality data is collected, and the projects are completed within the pre-designated time frames. This position is responsible for the growth and development of Consumer Insights team members.

MAJOR RESPONSIBILITIES:

• Field Operations: In field oversight of all field projects. This includes but is not limited too: Point of Origin, City Walk Profile, Panel and adhocs as requested. Supervisors will be expected to spend 35% of their shift in the field observing, coaching, and mentoring team members. All observations, coaching’s and monitoring’s will be documented for quality data collection purposes.
• Project Management: Reconciles weekly payroll and approves team member schedule swaps. Attend daily virtual park operations meetings and sends out daily email updates. Schedules and conducts bi monthly and monthly team meetings. Assists in the creation and maintenance of pre-shift documents, interviewer productivity, and project productivity for all core and adhoc projects. Supervisors assists the team captains with the morning pre-shifts for Point of Origin and other projects as needed.
• Team Member Performance and Development: Participates in the weekly interviewing and hiring of new team members. Is responsible for the growth and development of the team members reporting to them. Conducts required TM 1 on 1 conversations, including 30/60/90s. Address concerns, current performance, and growth opportunities. Work in field with team members to be successful in their current role and prepare for advancement to next level. Participates in department TSAT initiatives routinely.
• Technology and Equipment: Troubleshoot, resolve, and monitor daily technology concerns involving safety or maintenance. Update Leadership team on any ongoing issues. Assist in testing new technology. Track inventory levels and make recommendations on purchase of new equipment.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• Some college or degree preferred. Bachelor of Arts, Hospitality, Marketing, Marketing Research or Anthropology preferred.

EXPERIENCE:

• 2+ years supervisory experience leading teams required.
• Would prefer supervisory experience in Field Research. Will accept a combination of supervisory experience and education.

ADDITIONAL INFORMATION:

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• This role requires significant mobility across multiple properties as well as flexibility in hours worked to accommodate research needs.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2026 Universal Studios. All rights reserved. EOE