Supervisor, Field Research

Universal Orlando Resort; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Universal Orlando Resort in Orlando is seeking a Supervisor to lead the Consumer Insights Field team, ensuring day-to-day operations and adherence to approved methodologies across core and ad-hoc projects. You will mentor team members, supervise field operations (Point of Origin, City Walk Profile, Panel), coordinate meetings, and oversee interviewer productivity.

You may rotate across properties to support research needs.

Qualifications

• 2+ years supervisory experience leading teams.
• Would prefer supervisory experience in Field Research.
• Bachelor/degree preferred in related fields such as Hospitality or Marketing

Responsibilities

• Field Operations: oversee field projects across multiple properties and field teams.
• Project Management: coordinate schedules, meetings, and productivity tracking.
• Team Member Performance and Development: mentor and conduct 1-on-1 conversations; support growth.
• Technology and Equipment: monitor field tech and assist in testing new tools.
• Environmental, Health & Safety: participate in safety responsibilities per policy.
• Perform other duties as assigned.

Skills

Supervisory experience

Team leadership

Field research exposure

Education

Bachelor degree preferred in Hospitality/Marketing/Marketing Research/Anthropology

Job description

JOB SUMMARY

This position works directly with Consumer Insights Field Leadership team implementing the day-to-day operations of the Consumer Insights Field team. This position is responsible to ensure that all core and ad-hoc projects are executed in accordance with approved methodologies, quality data is collected, and the projects are completed within the pre-designated time frames. This position is responsible for the growth and development of Consumer Insights team members.

MAJOR RESPONSIBILITIES

• Field Operations: In field oversight of all field projects. This includes but is not limited too: Point of Origin, City Walk Profile, Panel and adhocs as requested. Supervisors will be expected to spend 35% of their shift in the field observing, coaching, and mentoring team members. All observations, coaching’s and monitoring’s will be documented for quality data collection purposes.
• Project Management: Reconciles weekly payroll and approves team member schedule swaps. Attend daily virtual park operations meetings and sends out daily email updates. Schedules and conducts bi monthly and monthly team meetings. Assists in the creation and maintenance of pre-shift documents, interviewer productivity, and project productivity for all core and adhoc projects. Supervisors assists the team captains with the morning pre-shifts for Point of Origin and other projects as needed.
• Team Member Performance and Development: Participates in the weekly interviewing and hiring of new team members. Is responsible for the growth and development of the team members reporting to them. Conducts required TM 1 on 1 conversations, including 30/60/90s. Address concerns, current performance, and growth opportunities. Work in field with team members to be successful in their current role and prepare for advancement to next level. Participates in department TSAT initiatives routinely.
• Technology and Equipment: Troubleshoot, resolve, and monitor daily technology concerns involving safety or maintenance. Update Leadership team on any ongoing issues. Assist in testing new technology. Track inventory levels and make recommendations on purchase of new equipment.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

QUALIFICATIONS

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION

• Some college or degree preferred. Bachelor of Arts, Hospitality, Marketing, Marketing Research or Anthropology preferred.

EXPERIENCE

• 2+ years supervisory experience leading teams required.
• Would prefer supervisory experience in Field Research. Will accept a combination of supervisory experience and education.

ADDITIONAL INFORMATION

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• This role requires significant mobility across multiple properties as well as flexibility in hours worked to accommodate research needs.

REWARDS AND COMPENSATION

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE