Supervisor, Fabrication Projects

Viking Group, Inc.; Doraville (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Viking Group, Inc. in Doraville, GA is seeking a dedicated professional to manage customer quotes and orders from initiation to completion.

The role coordinates with internal departments to ensure accuracy, efficiency, and alignment with customer requirements and company expectations. You will lead the branch's customer service and administrative functions, oversee scheduling and production meetings, negotiate pricing, and ensure timely shipments and responsive issue resolution to uphold

Qualifications

Responsibilities

• Manage complex customer orders from start to finish through final resolution.
• Develop customer quotes including loose material, stocklisting, fabrication, and related requirements.
• Determine margins, freight costs, pipe costs, and other financial components affecting branch profitability.
• Oversee daily production meetings, including Load Schedule, reviewing backorders and truck schedules with facility managers.
• Negotiate pricing and material deadlines to support customer and business requirements.
• Schedule product shipments based on customer requirements and costs to the branch.
• Manage activities for establishing and maintaining customer contract pricing.
• Serve as the primary branch contact for customers assigned by the supervisor.
• Follow up on lost quotes and assist Customer Service Representatives with resolving issues.
• Handle complex customer problem resolution and respond when CSRs are unavailable.
• Identify and report process strengths and deficiencies impacting service levels or profitability.
• Gather and report information to Branch or Regional Operations Manager.
• Supervise administrative/Customer Service staff, schedule workloads, and monitor time/attendance.
• Ensure staff follow company policies and procedures.
• Communicate directives to improve service levels and conduct team meetings.
• Evaluate performance using metrics and help employees improve.
• Provide leadership and a service-oriented environment.
• Perform Operations Manager duties in their absence.

Job description

Position Summary

Serves as the primary point of contact for managing assigned customer quotes and orders from initiation through completion. Coordinates with internal departments, customers, and other external contacts as needed to ensure all aspects of each customer project are completed accurately, efficiently, and in accordance with customer requirements and company expectations.

Position Summary

Serves as the primary point of contact for managing assigned customer quotes and orders from initiation through completion. Coordinates with internal departments, customers, and other external contacts as needed to ensure all aspects of each customer project are completed accurately, efficiently, and in accordance with customer requirements and company expectations.

Customer Management Responsibilities

• Manage complex customer orders from start to finish, including open orders, quotes, returns, claims, pricing discrepancies, expedited purchases and orders, loose material substitutions, and other order-related issues through final resolution and completion.
• Manage all aspects of developing customer quotes, including loose material, stocklisting, fabrication, and related requirements.
• Determine margins, freight costs, pipe costs, and other financial components that directly impact branch profitability in accordance with established pricing strategies.
• Manage daily production meetings, including developing the Load Schedule and reviewing open backorders, expected receipts, and truck schedules with other facility managers.
• Negotiate pricing and material deadlines as necessary to support customer and business requirements.
• Schedule product shipments based on customer requirements while considering associated costs to the branch.
• Manage all activities associated with establishing and maintaining customer contract pricing.
• Serve as the primary branch contact for customers as assigned by the supervisor.
• Follow up on lost quotes and assist Customer Service Representatives with resolving daily customer, order, and departmental issues.
• Manage complex customer problem resolution and respond to customer inquiries and orders when Customer Service Representatives are unavailable.
• Identify and report process strengths and deficiencies that may impact customer service levels or company profitability.
• Gather, analyze, and report information to the Branch or Regional Operations Manager and others as assigned by the supervisor.

Supervisory Responsibilities

• Supervise administrative and/or Customer Service Representatives within the branch and provide the tools and support necessary to deliver the highest level of customer service possible.
• Schedule workloads, monitor time and attendance, and determine overtime requirements for direct reports based on business needs.
• Ensure direct reports follow all company policies and procedures.
• Communicate company directives related to improving service levels by conducting meetings with Customer Service Representatives and other appropriate personnel.
• Measure and evaluate the performance of direct reports using metrics and criteria established by management and work with employees to improve individual performance.
• Provide exemplary leadership by creating an environment that motivates employees, supports positive morale, and demonstrates a professional, service-oriented philosophy.
• Perform the duties of the Operations Manager in their absence as those duties directly relate to customer service.