Supervisor, Executive Operations & Administrative Services

Thrivent Financial for Lutherans; Minneapolis (MN); Presencial; USD 85.000 - 125.000; Jornada completa

Descripción de la vacante

Thrivent Financial for Lutherans in Minneapolis, MN seeks a Supervisor for Executive Operations & Administrative Services to lead the centralized EA team and optimize the division's administrative services.

The role partners with senior executives, shaping service standards and a scalable operating model. It requires deep knowledge of Asset Management and governance processes to ensure continuity and high-quality support for leaders and teams.

Responsabilidades

• Executive Assistant Team Leadership: Recruit, onboard, lead, coach, and retain a high-performing Executive Assistant team with clear performance expectations and growth opportunities.
• Establish service standards, workflows, best practices, and performance expectations for executive support across the division.
• Develop a support model combining dedicated executive partnerships with standardized processes, cross-training, knowledge sharing, and coordinated backup coverage.
• Ensure capacity planning, workload balancing, and service consistency across the function.
• Serve as escalation point for complex executive support matters and administrative service challenges.
• Model Thrivent's leadership competencies and promote continuous improvement and strong client focus.
• Shape a culture aligned with Thrivent's purpose and values, preserving trust with clients.
• Own and continuously improve the executive support operating model for Asset Management; streamline processes to improve efficiency.
• Establish and maintain administrative standards, tools, templates, procedures, and operating practices for consistency and scalability.
• Develop metrics and reporting related to service delivery, workload, resources, and effectiveness.
• Evaluate technology, automation, and AI-enabled capabilities to enhance administrative work.
• Coordinate leadership calendars, governance forums, planning cycles, and recurring leadership activities.
• Develop and oversee administrative programs strengthening onboarding, leadership support, knowledge management, and effectiveness.
• Manage onboarding, offboarding, transitions, and organizational changes in partnership with HR and leaders.
• Create and maintain organizational charts and governance records reflecting changes.
• Maintain critical administrative and governance records for Asset Management.

Descripción del empleo

We exist to help people achieve financial clarity. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they've been given.

At our core, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our clients. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today-and tomorrow.

Job Summary

The Supervisor, Executive Operations & Administrative Services leads the centralized Executive Assistant (EA) team supporting Asset Management leaders and is accountable for the division's executive support operating model, administrative service delivery, and administrative operational effectiveness.

This role balances direct executive support responsibilities with leadership of the executive support function, ensuring dedicated executive partnerships are complemented by consistent processes, shared knowledge, and effective backup support across the division.

Reporting to the Vice President, Chief Administrative Officer, the position provides direct administrative support to the Chief Administrative Officer and one or more Asset Management Senior Vice Presidents or Vice Presidents.

The role establishes service standards, develops administrative capabilities, improves operational efficiency, and promotes a high-quality support experience for leaders and teams. This role requires deep knowledge of Asset Management's people, teams, vendors, organizational structure, and governance processes to effectively support leaders, steward critical operational records, and ensure continuity across the division.

Job Responsibilities and Duties

Executive Assistant Team Leadership

• Recruit, onboard, lead, coach, and retain a high-performing Executive Assistant team through providing clear performance expectations, ongoing feedback, succession planning, and meaningful growth opportunities that build employees' capabilities and support their career aspirations.
• Establish service standards, workflows, best practices, and performance expectations for executive support across the division.
• Develop and maintain a support model that combines dedicated executive partnerships with standardized processes, cross-training, knowledge sharing, and coordinated backup coverage.
• Ensure appropriate capacity planning, workload balancing, business continuity, and service consistency across the function.
• Serve as the escalation point for complex executive support matters and administrative service challenges.
• Model Thrivent's leadership competencies - courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.
• Support and/or develop an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients.
• Shape and/or support a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent's trust and reputation remain strong with its clients.

Administrative Operations and Service Delivery

• Own and continuously improve the executive support operating model for Asset Management.
• Identify opportunities to streamline administrative processes, simplify workflows, and improve organizational efficiency.
• Establish and maintain administrative standards, tools, templates, procedures, and operating practices that promote consistency and scalability.
• Develop metrics and reporting related to service delivery, workload management, resource utilization, and operational effectiveness.
• Evaluate and leverage technology, automation, AI-enabled capabilities, and productivity tools that improve administrative effectiveness.
• Partner with leaders and Executive Assistants to support effective leadership operating rhythms, meeting governance, and executive calendar practices.
• Coordinate annual leadership calendars, governance forums, planning cycles, and other recurring leadership activities.

Administrative Programs & Knowledge Management

• Develop and oversee administrative programs that strengthen Asset Management onboarding administration, leadership support, knowledge management, and administrative effectiveness.
• Manage the administrative aspects of Asset Management employee onboarding, offboarding, transitions, and organizational changes in partnership with Human Resources and business leaders.
• Create and maintain Asset Management organizational charts and administrative records (such as distribution lists) reflecting approved organizational changes.
• Maintain critical administrative and governance records for the Asset Management division, ensuring information accurately reflects approved organizational structures