Supervisor Environmental Services

IHA; Centerville (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Iowa-based Centerville Environmental Services role at IHA seeks an organized supervisor to manage day-to-day operations, train staff, and ensure quality control in a hospital setting. You will supervise EVS employees, participate in hiring and evaluations, and drive lean initiatives and group huddles to improve service delivery.

As a key member of Facilities Services, you will coordinate inspections, manage supply levels, and respond to guest feedback, while ensuring compliance with regulatory

Qualifications

• Must read, write, comprehend and speak English fluently.
• Minimum three years in clerical, reception, sales or supervisory roles.
• One year of computer experience required; degree can substitute for experience.

Responsibilities

• Supervise, train, schedule and conduct quality control for Environmental Services.
• Participates in hiring, evaluation and disciplinary actions.
• Lead Six Sigma initiatives and EVS/Ancillary group huddles.
• Ensure Lean standards, inventory control and supply levels.
• Coordinate inspections and report results to Facilities Services Director.
• Respond to guest feedback and pursue service recovery.
• Assign duties during emergencies and participate in Fire Emergency Team activities.
• Monitor regulatory compliance and continuous improvement in operations.

Skills

English fluency

Clerical experience

Computer experience

Education

High school diploma or GED

Job description

Job Summary / Purpose

Daily management responsibility for day-to-day operation of Centerville Environmental Services department. Primary duties include supervising, training, scheduling, and quality control of the designated area of responsibility.

• Participates in the hire, evaluation, counseling, coaching and disciplinary action of Centerville Environmental Services employees.
• Helps supervise all Facilities Services staff.
• Conducts and oversees annual evaluations process. Completes initial departmental orientation and on-going in-service of staff. Completes department/job competencies updating as required by regulatory and accrediting agencies.
• Participates in Six Sigma initiatives by leading projects including A3 project or being an active team member.
• Prepares and leads EVS and Ancillary group Huddles.
• Ensures that supply and inventory levels at West Lakes meet Lean standards.
• Responsible for scheduling staff and monitoring work flow to ensure demands and customer needs are met.
• Coordinates the inspection programs (ESC and Dazo) for Centerville to ensure quality measures are being met and reports results to Facilities Services Director.
• Responds to guest comments and criticisms constructively and positively, and as an opportunity to provide service recovery.
• Maintains and demonstrates a good understanding of the area control of all supplies, chemicals, equipment and personnel within Environmental Services.
• Inspects check-outs and release to ensure required standard is met.
• Trains and retrains Environmental Service personnel as directed by the Operations or coordinating Manager.
• Inspects equipment daily to maintain clean condition and good repair; observes cleaning needs throughout hospital and submits written requests to coordinating Manager.
• Assigns duties to staff in case of fire, internal disaster or community disaster.
• Participates as a member of the Fire Emergency Team
• Responsible for monthly EOC tours to ensure compliance related to regulatory agency requirements.
• Responsible to follow-up and resolve any issues not meeting regulatory agency standards
• Other duties as assigned by manager

Employment Type

Full time

Shift

Day Shift

Required Education

High school diploma or GED, required.

Required Minimum Knowledge, Skills And Abilities

• Ability to read, write, comprehend and speak English fluently.
• Three years experience in a clerical, reception, sales or supervisory position.
• Computer experience (1 year).
• Education may be substituted for experience.

Organizational Information

MISSION & VISION

The Mission of Catholic Health Initiatives is to nurture the healing ministry of the Church, supported by education and research. Fidelity to the Gospel urges us to emphasize human dignity and social justice as we create healthier communities.

Our Vision is to live up to our name as one CHI:

• Catholic – Living our Mission and Core Values;
• Health – Improving the health of the people and communities we serve;
• Initiatives – Pioneering models and systems of care to enhance care delivery.

Living the Core Values of CHI

• REVERENCE: Respecting diverse viewpoints and working together to bring out the best in everyone.
• INTEGRITY: Being open and honest in all of our interactions.
• COMPASSION: Caring for the whole person and the greater good of others.
• EXCELLENCE: Doing our best work, providing quality care and service, and achieving our goals.

STAFF COMPETENCIES

• Accountability: Takes full responsibility for the conduct and results of own work. Holds self/ others accountable for goal attainment. Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals, priorities and needs.
• Adaptability / Flexibility: Understands and appreciates different and opposing perspectives on an issue. Adapts one’s approach as situations change and accepts changes within one’s own job or the organization at large.
• Initiative: Takes appropriate independent action, addresses issues proactively, engages in problem solving, generates new ideas and solutions, seeks out new responsibilities and acts on opportunities for self-development.
• Integrity & Spirituality: Is open and honest in all interactions. Acts with moral wholeness, soundness and truthfulness.
• Quality: Is attentive to detail and accuracy, is committed to error prevention, monitors, owns and acts on quality work. Looks for and participates in opportunities for process improvements.
• Safety: Learns and practices safety as a personal priority in your work. Addresses potential safety concerns. Willing to address unsafe behaviors in others. Commits to team safety.
• Service Excellence: Builds confidence, is committed to increasing satisfaction, sets achievable expectations, assumes responsibility for solving problems, ensures commitments are met, solicits opinions and ideas and responds to patients, coworkers, physicians, and all other stakeholders. Maintains pleasant and professional image.
• Teamwork: Collaborates with others to achieve common goals. Listens, works to resolve conflicts, supports and upholds team decisions. Builds constructive relationships by appreciating and respecting the diversity and contributions of others. Promotes an overall positive team atmosphere.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.