Supervisor, Entertainment - Full-Time - Sesame Place

SeaWorld; San Diego (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

Sesame Place is seeking an enthusiastic Ambassador for a project-based Production Supervisor role overseeing installation, rehearsal, and operation of assigned Entertainment venues with daily supervision of cast and crew.

You will manage detailed schedules, safety protocols, training, and show integrity, coordinating with internal and external teams during pre-production, rehearsals, and live performances while ensuring high guest service standards.

Qualifications

• High School diploma or equivalent; college degree preferred.
• Minimum 1 year theme park experience preferred.
• Minimum 1 year production experience in media (theatre/TV/radio/dance/film).
• Strong organizational and time management skills.

Responsibilities

• Lead all aspects of daily Entertainment operations.
• Create detailed Cast and Crew schedules/line grids for daily park operation, with Assistant Supervisors.
• Input Cast and Crew schedules into the team member management platform with Assistant Supervisors.
• Review and approve Cast and Crew daily schedules and changes.
• Maintain training protocols and SOPs in assigned venue; update with manager input.
• Perform administrative tasks: budget tracking, calendars, archives, presentations, onboarding support, and work orders.
• Maintain SEA quality and integrity for assigned Entertainment product.
• Assist in installation/remounting of show products; communicate with internal/external teams.
• Work with cast/crew to maintain show/venue integrity; address technical and safety issues.
• Train, supervise, evaluate, and develop cast/crew; maintain training records.
• Document behaviors and feedback; conduct evaluations.
• Develop safety inspections and procedures; include green tag, MSDS, emergency plans, injury reports.

Skills

Leadership

Time management

Communication

MS Office

Scheduling

Education

High School Diploma

Theatre/Production background

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

This role is a project-based production supervisor role with duties that oversee the installation, rehearsal, and operation of assigned Entertainment venue/area, including the daily supervision and development of the cast and crew. This role will maintain ongoing and overall safety/quality of shows and events as well as being responsible for the daily operation, maintenance, and show integrity of specific show product and their venues. Also, as a key role in the pre-production phase of projects, this position requires general knowledge of various theatrical disciplines, refined logistical and scheduling abilities, and exceptional time and project management skills.

In this role, you will also be responsible for:

• Leading all aspects of daily Entertainment operations
• Creating detailed Cast and Crew schedules/line grids for daily park operation, along with Assistant Supervisors
• Inputting Cast and Crew schedules into the team member management digital platform, along with Assistant Supervisors
• Reviewing and approving Cast and Crew daily schedules, and any schedule changes or deviations
• Following and maintaining training protocols and standard operating procedures in your assigned venue/area and collaborating with your manager to update and develop these, as needed.
• Performing administrative responsibilities such as: budget tracking, punch lists, rehearsal schedules, production archives, production calendars & timelines, power point presentations, creative development (depending on the ambassadors' particular aptitudes), production stage manager responsibilities, assisting with ambassador on-boarding, Kronos, Seeds, work orders, and providing audition support when needed.
• Maintaining SEA quality and integrity for assigned Entertainment product.
• Assisting in the installation/remounting of new or changing show/performance product while maintaining open, clear, and concise communication with internal and external departments.
• Working with cast and crew to maintain the integrity of the show and maintenance with regards to technical and safety related issues as well as general cleaning. Learning and running technical tracks as applicable.
• Training, supervising, evaluating, coaching, and developing the cast/crew in your assigned venue/area and maintaining ambassador training records.
• Utilizing standard procedures to track and document positive and negative behaviors, administering feedback sessions and evaluations in a timely manner.
• Developing the training and maintenance of safety inspections and procedures for your assigned venue(s)/area(s). This includes, but is not limited to, green tag procedure, injury reduction plans, MSDS sheets, emergency action plans, ambassador injury reports and monthly safety inspections. Consistently practicing safe work habits and reporting unsafe situations to management.
• Acting as the point-of-contact in your respective areas for internal and external departments, as well as outside contractors (i.e. directors, choreographers, construction companies, etc.)
• Performing various tasks for assigned venue(s)/area(s) to include, but not limited to, attending meetings, attending development classes, monitoring team's schedules and hours, ambassador documentation, updating/maintaining ambassador files, checking/responding to email in a timely manner, creating/maintaining personal & venue calendars and assisting guests when necessary.
• Demonstrating consistent courtesy and professionalism in all work aspects with all ambassadors and guests.
• Supports creative, pre-production, rehearsal, and operation Entertainment offerings, as needed
• Performing other duties as assigned.

What it takes to succeed:

• A High School diploma or equivalent. College degree in theater or equivalent experience is preferred.
• Minimum one (1) year theme park experience preferred.
• Minimum one (1) year production experience in media which may include theater, television, radio, motion pictures, dance, recording studio or visual arts.
• Special Event/Stage Manager/Project Management experience preferred.
• Demonstrated ability to lead a team and work well with others with strong organizational & time management skills.
• Strong computer skills with an emphasis in Microsoft Office: Word, PowerPoint, and Excel.
• Working knowledge of the English language with excellent verbal and written communication skills.
• Ability to walk and stand for long periods of time in extreme weather conditions. *Must be willing to work a flexible schedule, which includes weekdays, weekends, evenings, and holidays.
• Ability to multitask while maintaining a positive attitude to ensure excellent guest service.
• Comfortable climbing onto platforms and catwalks to perform venue in