Manager, Creative Show Operations

SeaWorld Parks & Entertainment; San Diego (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical Insurance

Dental Insurance

Vision Insurance

401K

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent Health Care FSA

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment in San Diego seeks an experienced Entertainment Ambassador with a focus on leading live shows, events, and park experiences. You will oversee all entertainment activities, collaborate with leadership, and drive long-term planning for the department.

The role requires strategic planning, strong people leadership, and the ability to manage budgets, scheduling, and vendor relations in a fast-paced park setting.

Qualifications

• Minimum of 5 years in entertainment management, as a manager or producer, or in the role of a producer in a live entertainment department within a theme park or similar environment
• Strategic planning, time management and project management skills
• Business acumen, negotiation and decision-making
• Interpersonal skills to include leading a positive team environment that includes productive collaboration with other functions and business partners
• Leadership skills to influence, inspire and positively resolve issues
• Motivate a diverse workforce to task completion, positively interact with guests and co-workers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
• Handle multiple tasks in a fast-paced work environment
• Respond effectively to inquiries or complaints from employees, customers, regulatory agencies, or members of the community
• Prepare scope of works, read designs, prepare and deliver presentations to small and large groups.

Responsibilities

• Create and execute the best seasonal events in the local market
• Enhance the guest experience with costumed characters, atmospheric entertainment and an immersive park environment. Deliver show elements and special effects on park rides as designed
• Contribute to the park’s senior leadership team
• Prepares long-term plans to meet the future business needs of the Entertainment department
• Creates budget and schedules for the execution or implementation of show and event product including new capital
• Efficiently manages associated expenses including labor and capital costs, as well as work schedules, to ensure alignment with budgets and schedule expectations
• Creates a review and approval process for work requests aligned with the Entertainment experience requirements
• Collaborates with park and park support stakeholders. Manages the award of vendor work, tracks project progress, and ensures timely completion of work efforts
• Provides appropriate support to ensure Entertainment product intent is carried through to completion
• Develops and leads Entertainment ambassadors, ensuring performance standards across areas, shops and between other departments
• Listens and responds to employee concerns; positively resolves workplace issues
• Ensures adequate staffing, tools and training. Communicates effectively ensuring ambassadors see and understand the overarching plans and goals of the department.
• Maintains open and regular communications, including presentations for approvals, with park senior leadership, corporate leadership, D&E and other stakeholders to ensure creative alignment with the Entertainment experience
• Ensure safe work environment, safe work practices and a safe park experience for guests

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What You Get To Do

Responsible for leading all activities of Entertainment in a collaborative effort to maintain and/or generate new shows, events and design that improves the overall guest experience of the park. Lead the park team to support the park’s growth strategies and develop and implement inspirational, imaginative shows and events to park guests. You will:

• Create and execute the best seasonal events in the local market
• Enhance the guest experience with costumed characters, atmospheric entertainment and an immersive park environment. Deliver show elements and special effects on park rides as designed.
• Contribute to the park’s senior leadership team
• Prepares long-term plans to meet the future business needs of the Entertainment department
• Creates budget and schedules for the execution or implementation of show and event product including new capital
• Efficiently manages associated expenses including labor and capital costs, as well as work schedules, to ensure alignment with budgets and schedule expectations
• Creates a review and approval process for work requests aligned with the Entertainment experience requirements
• Collaborates with park and park support stakeholders. Manages the award of vendor work, tracks project progress, and ensures timely completion of work efforts
• Provides appropriate support to ensure Entertainment product intent is carried through to completion
• Develops and leads Entertainment ambassadors, ensuring performance standards across areas, shops and between other departments
• Listens and responds to employee concerns; positively resolves workplace issues
• Ensures adequate staffing, tools and training. Communicates effectively ensuring ambassadors see and understand the overarching plans and goals of the department.
• Maintains open and regular communications, including presentations for approvals, with park senior leadership, corporate leadership, D&E and other stakeholders to ensure creative alignment with the Entertainment experience
• Ensure safe work environment, safe work practices and a safe park experience for guests

What It Takes To Succeed

• Minimum of 5 years in entertainment management, as a manager or producer, or in the role of a producer in a live entertainment department within a theme park or similar environment
• Strategic planning, time management and project management skills
• Business acumen, negotiation and decision-making
• Interpersonal skills to include leading a positive team environment that includes productive collaboration with other functions and business partners
• Leadership skills to influence, inspire and positively resolve issues
• Motivate a diverse workforce to task completion, positively interact with guests and co-workers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
• Handle multiple tasks in a fast-paced work environment
• Respond effectively to inquiries or complaints from employees, customers, regulatory agencies, or members of the community
• Prepare scope of works, read designs, prepare and deliver presentations to small and large groups.

What Else Is Important

• Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Be able to work indoors and outdoors, in varying weather, to include extreme heat. Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes
• Perform cleaning duties, including use of cleaning chemicals
• Work a flexible schedule/hour based on business need, to include opening, mid, and closing shifts, nights, weekends, and holidays
• Be flexible in work locations as the placement will depend on business needs and career development opportunities.

Compensation

70,304 annually

The Perks Of The Position

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.