Entertainment Supervisor, Scenic & Theming

United Parks & Resorts; Tampa (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets

Park Discounts

Medical, Dental, Vision Insurance

401K Retirement plan

Life Insurance & Disability Benefits

Tuition Reimbursement

Flexible Spending Accounts

Job summary

United Parks & Resorts in Tampa, FL seeks an experienced Stage Manager to lead technical shows and live events at Busch Gardens. You'll supervise crews, coordinate rehearsals, and ensure safety and smooth show operations.

This role requires strong communication, adaptability, and hands-on ability with stage equipment; willingness to work flexible hours, including nights and weekends; and a collaborative, guest-focused approach.

Qualifications

• Minimum 2 years’ experience in a theatrical environment as a Stage Manager with entertainment events.
• Supervise technicians and performers; manage schedules and show operations.
• Strong organizational and problem-solving skills; able to work under pressure.

Responsibilities

• Report to Technical Supervisors; train on Operational Stage Manager tracks.
• Oversee rehearsals, install, strike, maintenance, and show/track operations.
• Coordinate maintenance with teams and vendors; mentor staff; ensure safety.

Skills

Stage management

Leadership

Communication

Safety awareness

Education

Theatre degree (preferred)

Tools

MS Office

Job description

About the Role

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Requirements and Competencies

Must submit a resume to be considered for this position. Must be at least 18 years old. Must have a minimum of 2 years’ experience in a theatrical environment as a Stage Manager as well as experience with Entertainment Events. College Degree in Theatre (preferred), experience in related discipline or equivalent related certification of experience. Supervise Technicians and Performers. Oversee theatrical service technical duties and responsibilities. Possess an understanding and demonstration of strong Performance skills. Must have excellent organizational, problem solving and planning skills with the ability to handle multiple projects and tasks simultaneously. Able to work under pressure and direct personnel under ambiguous or uncertain stressful conditions. Possess excellent interpersonal, verbal and written communication skills successfully interacting in a positive manner with various entertainers, technicians, outside contractors, entertainment and park staff, and personnel from other departments. Must be able to recognize behavioral issues within the team that need to be addressed and handle them in an appropriate and timely manner. Must have flexible schedule to include working daytime, evenings, late night, overnight, weekends and holidays. Understand and enforce the use of proper safety protocols and safety systems, be able to properly inspect and document inspections and operation of safety sensitive equipment or procedures and enforce the consistent use of personal protective equipment. Ability to perform management duties, running crew, logistics, transport, overseeing all prep work, etc. Must be team-oriented with a professional, positive, kid-siderate attitude and display strong guest service skills. Hands on capability to operate technical equipment, troubleshoot technical problems, and display proficiency with MS Office: Word, Excel, PowerPoint. Must be willing to be trained to operate trucks (non-CDL) and forklifts/lulls and high-reach lifts, if needed. Must be able to obtain valid driver’s license and be able to meet Busch Gardens driving guidelines. Demonstrate strong communication skills, display respect for others, perform all duties with a positive attitude and demonstrate teamwork, professionalism, be willing to increase their personal development, maintain a "self-starter" work ethic, and positively influence employees and vendors/contractors and display strong guest service skills. Provide support and service for shows, events or for other departmental needs and perform other functions as directed by management for the good of the Department and Park. Adhere to and enforce all Park/Department policies and procedures. Ability to work in varying conditions several times throughout a scheduled shift, inside and outside, wet, windy, cold, hot or humid weather, bright, dark, elevated or cramped conditions, ability to stand, sit or walk for up to more than an hour at a time, be able to bend, stoop, work in varying ground or flooring conditions, climb stairs and ladders and utilize personal protective gear. Ability to lift/push/pull a minimum of 50 pounds several times throughout a scheduled shift. Must be personable with the ability to be trained to speak on camera and assist with media related interviews & events. Must be able to work in environment with atmospheric effects such as fog, smoke, haze, mist, bubble, snow and scents.

Primary Responsibilities

• Will report to Technical Supervisor & Manager.
• Will train on Operational Stage Manager duties at the Moroccan Palace and Stanleyville Theater to cover Operational Stage Manager Tracks for coverage.
• Will provide final training and final sign off on all Stage Manager technical tracks at the Moroccan Palace and Stanleyville Theater performed by Operational Stage Managers.
• Expectation is to work side by side with the technicians to oversee aspects of technical show venue operations including but not limited to rehearsals, install, strike, maintenance, show/track operation, train tech on performer flight tracks, create list and administer venue maintenance assignments for technicians, etc.
• Facilitate & coordinate maintenance with our team, other departments and vendors as needed.
• Responsible for the supervision and implementation of the daily operation of the Venue, Special Event and Shows including scheduling and following up on task assignments for cast and crew.
• Responsible to mentor staff to maintain a successful team-oriented production.
• Responsible for supervision of areas to include but not limited to; costume/dresser staff, technicians, cast, daily hours reporting, overtime requests, deviation/sign in sheets, theatrical and technical systems, theater safety, character maintenance, facility maintenance and cleanliness, monitoring show quality, scheduling and conducting rehearsals, daily meetings and information dissemination, employee development, employee record keeping, inventory & procurement of equipment, materials and supplies, create & implement SOPs for assigned show / area as necessary.
• Ensuring the safety of all Team Members as well as ensuring that all team members are getting required safety training and are using proper PPE.
• Responsible for developing and maintaining quality standards throughout all assigned tasks, special events and show positions.
• Responsible for maintaining the artistic and technical integrity of shows and events.
• Knowledge of all positions necessary for show and event operation.
• Act as front-line management representative.
• Responsible for coordination and implementation of Special Shows and Entertainment requirements in the area or in other facilities as needed.
• Responsible for assisting with Entertainment shows & events in theater facilities as needed.
• Submit weekly reports to Technical Managers detailing all show related issues and maintenance that has occurred during the week. Along with the plan of what will be covered the next week.
• Cover for other Stage Managers/Technicians as needed on their days off, vacation, absences etc.

The perks of the position

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance Life Insurance Disability Benefits Tuition Reimbursement Dependent and Health Care Flexible Spending Accounts Employee Assistance Program Legal Assistance Plan

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We're also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.