Supervisor - EMT - Located in North Charleston, SC

American Medical Response; North Charleston (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

American Medical Response in North Charleston, SC is seeking a Supervisor - EMT to oversee field operations, manage EMS personnel, and ensure adherence to policies and regulations. The role involves coordinating crews, reviewing performance, and maintaining high-quality patient care within the EMS system.

The position requires leadership experience in EMS, EMT licensure, and strong communication skills, with responsibilities spanning daily operations, scheduling, and program improvements.

Qualifications

• High school diploma or equivalent and Paramedic Certification.
• Effective oral and written communication skills; strong reasoning.
• Minimum of three years supervisory experience.

Responsibilities

• Resolve field personnel inquiries about work assignments, vehicles, equipment, etc.
• Respond on an ambulance as part of the EMS system to meet compliance standards and provide quality care.
• Develop coordinated teamwork between field crews as part of an integrated operation.
• Investigate and resolve customer service inquiries from agencies and patients about performance and care.

Skills

Communication skills

Paramedic Cert

Supervisory experience

EMS leadership

Education

Bachelor's degree

EMT licensure

Job description

Full-Time

We invite you to join a team of highly skilled emergency medical experts, pilots and mechanics!

Located in North Charleston, SC

More Information About This Job

Supervisor - EMT

We invite you to join a team of highly skilled emergency medical experts, pilots and mechanics!

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY

Work with the Manager of Operations to ensure that all Field Supervisors, Support Services Department, Field Personnel, vehicles and equipment operate in an efficient and effective manner. Educate, comply and enforce company policies and procedures. Make managerial decisions affecting the positive outcome of the company’s operations and take appropriate disciplinary action when required.

ESSENTIAL FUNCTIONS/DUTIES

• Resolve issues/inquiries from field personnel regarding work assignments, vehicles, equipment, etc.
• Respond on an ambulance as part of the EMS system to meet compliance standards and provide quality care.
• Develop coordinated teamwork between field crews as part of an integrated operation – clinical performance plan.
• Investigate and resolve incoming customer service inquiries from fire departments, hospitals, nursing staff, and patients pertaining to field employee performance and patient care.
• Approve or disapprove shift exchanges when proper notice of request has been given after normal business hours and forward the changes to the scheduling coordinator.
• Coordinate EMS system availability of ambulances during disaster situations or MCI incidents and assist as directed by the incident commander.
• Respond as necessary to Haz-Mat calls, calls involving unusual circumstances, or calls with more than two units responding.
• Resolve scheduling conflicts that may occur during shifts to ensure continuation of the highest level of service and forward those changes to the scheduler.
• Maintain knowledge of all company policies and regulations ensuring consistency in interpretation of such when dealing with employees and the general public.
• Maintain knowledge of current EMS Protocols and Regulations that govern the EMS system.
• Maintain an “open door” policy to field employees and encourage crewmembers to discuss any issues, and make suggestions for improvement.
• Participate with new employee orientation.
• Coordinate with the field training officers and clinical manager to identify clinical opportunities for improvement, and provide follow-up as necessary.
• Act as a liaison between field personnel, Manager of Operations, and the General Manager.
• Meet with each Supervisor to schedule platoon meetings quarterly, with their crews while off duty at a designated restaurant. Provide a list of topics and meeting minutes for crew follow-up.
• Oversee day-to-day operations, resolving daily issues that may arise. Support and encourage field personnel, ensuring the standards of MedicWest Ambulance are carried out in the field.
• Oversee the Operations Supervisors and maintain continued training in administrative duties and daily operations.
• Assist in the oversight of Support Services and Dispatch.
• Oversee Investigations and Employee Performance issues.
• Oversee employee uniform accounts.
• Adhere to all company policies and procedures.
• Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
• Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results. Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc.
• Responsible for compliance with and enforcement of company/department policies and procedures.

Qualifications

• High School Diploma or equivalent, Paramedic Certification
• Effective oral and written communication skills, Strong reasoning skills
• Minimum of three years supervisory experience

Qualifications

Education / Licensing / Certification

• Bachelor's degree in Business Administration, Healthcare Administration, Emergency Medical Services, or a related field; or an equivalent combination of education and relevant experience.
• Current state EMT certification/licensure required.
• Current BLS, ACLS, and any additional certifications required by local, state, or company standards.
• Valid driver's license with a driving record that meets AMR/GMR insurability requirements.
• Minimum of three (3) years of EMS leadership, supervisory, or management experience, including direct employee supervision.
• Demonstrated success in building and maintaining effective relationships with internal and external stakeholders.
• Strong verbal, written, and interpersonal communication skills.

Experience

• Minimum of two (2) years of experience in emergency medical operations, preferably in a Paramedic EMS role.
• Experience leading teams in a fast-paced EMS or healthcare environment.
• Proven ability to manage operational performance, employee development, and customer service initiatives.
• Experience with budgeting, performance metrics, quality improvement, and regulatory compliance preferred.
• Demonstrated ability to analyze operational and financial data and implement process improvements that drive results.

Why Choose Lifeguard?

Lifeguard Ambulance Service is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—

keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job:

Check out our careers site benefits page to learn more about our benefit options.