Operations Supervisor

Rural Metro Fire Department; Bay Shore, Northern (NY, KY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Global Medical Response is seeking an EMS Operations Supervisor in Bay Shore, NY. The role focuses on supervising field personnel, coordinating operations during disasters, and ensuring compassionate, cost-effective patient care under company protocols.

Candidate must have EMS field experience, supervisory credentials, and NYS EMT certification. Availability for weekend shifts is required, with opportunities to advance through leadership within AMR teams.

Qualifications

• EMS Field Experience required.
• Field Training officer or supervisory experience preferred.
• Experience as SSC or EMD is desirable.

Responsibilities

• Coordinate operations during disasters and major incidents.
• Gather information and communicate findings to upper management for investigations.
• Schedule crews and manage staffing to ensure units are ready at shift start.
• Support field personnel to achieve high performance and resolve issues.
• Communicate with hospitals, police, and service providers to integrate services.

Skills

EMS field experience

Supervisory experience

SSC/EMD experience

Education

High School Diploma or GED

AA/BS in Business/Healthcare/Related Field

Job description

EMS OperationsSupervisor

Bay Shore, NY

Starting pay: $25/hr. and up, based on years of experience!

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY

The mission and purpose of this position is to ensure the compassionate delivery of high-quality care and service in a professional and cost-effective manner through the supervision of field personnel. Must be available to work Saturday shifts.

Provides direct patient care in accordance with company protocols and/or online medical direction. Assists with the coverage of open shifts as needed in the assigned area.

QUALIFICATIONS

Experience:

• EMS Field Experience
• Field Training officer experience, Instructor experience or pastsupervisory experience
• Experience as a SSC or EMD

Education:

• High School Diploma or equivalent (GED)
• Associate of Arts or Bachelor of Science or Arts in Business, Healthcare or Appropriate Field of Study Preferred

Credentials/Licensure:

• Current NYS EMT certification/all other required certifications
• Driving policy in compliance with AMR policy regarding insurability

KEY RESPONSIBILITIES

• Gather information regarding accidents and major incidents and communicate findings to upper management for investigation.
• Coordinate operations during times of disaster
• Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction
• Assist care-giving personnel (CCTs, Paramedics and EMTs) in finding appropriate resources after particularly critical incidents (IE: Critical Incident Stress Debriefing team / EAP, etc.
• Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts
• Function as a crew EMT as required
• Assist Paramedics in completing sign out and sign in of Controlled Substances sub-stock kits.
• Provide support and assistance to the field personnel to help them achieve maximum performance
• Provide daily direction and clarity of expectations to field personnel
• Collect information, escalating when appropriate and resolve issues with regard to employee problems, issues and concerns
• Coach employees to perform at their highest levels and provide performance feedback
• Assist employees in career planning
• Provide support to crews by acquiring needed resources
• Participate in the resolution of union or non-union grievances and administer the disciplinary process
• Communicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues
• Partner with human resources to ensure the availability of employee counseling as necessary
• Identify needs and support continuous improvement in employee development through training.
• Participate in orientation of new employees
• Administer company policies and procedures, as well as employment law in a consistent manner
• Interact daily with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the AMR image with facilities
• Participate in community service to enhance the image of the company
• Identify customer processes that lead to enhancements of service
• Supervise the daily operations of the field
• Collect paperwork and generate reports for management
• Assist crews in stocking trucks/units
• Ensure unit readiness by managing the fleet and materials
• Reinforce importance of complete, accurate, and timely completion of run reports
• Perform other duties as assigned

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

keep care at the center, raise your hand, seek to understand, find a way together and be accountable unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.