Supervisor, EMR Remote Operations - Global Operations

Lensa; Salt Lake City (UT); Remote; USD 57,000 - 60,000; Full time

Job summary

A leading company in health data exchange is seeking a Global Operations Supervisor. This role involves managing client services, training staff, and ensuring compliance with guidelines. The ideal candidate will have experience in health information and project management, along with strong communication skills. Travel to India is required quarterly.

Qualifications

• 2-years Health Information related experience, 3+ years preferred.
• Demonstrated ability or experience in leading projects and processes.

Responsibilities

• Responsible for client/customer service and global operations management.
• Lead training of global associates and oversee Quality Assurance.
• Maintain workflow and productivity of global HIS's.

Skills

Professional verbal and written communication

Detail and quality oriented

Problem solving

Project management

Education

High School Diploma or GED

Job description

Supervisor, EMR Remote Operations - Global Operations

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Datavant, is seeking professionals. Apply via Lensa today!

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

The Global Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the global HIS staff. The role focuses on global operations management, training, as well asensuring processes are completed in compliance with established guidelines.This role may also assist leadership with planning, developing, and implementing departmental projects. This role provides support to Global Health Information Operations Manager. The Global Operations Supervisor will be responsible for maintaining workflow and productivity of the global HIS's as well as handling escalations.

This position requires travel to India for two weeks at least once per quarter.

You Will

• Knowledge expert for global partners
• Lead training of global associates
• Generates reports for global partners, management and clients as directed.
• Oversee Quality Assurance for global partners.
• Lead recruiting, hiring, and onboarding of lead, QA, and training staff.
• Develop and manage overall workflow for various clients.
• Update Standard Operating Procedures with global partners as needed.
• Inform senior leadership of issues, opportunities, or challenges
• Ability to manage multiple projects
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Build relationships with cross-functional teams
• Inform senior leadership of issues, opportunities, or challenges.
• Responsible for Corrective Action Plans and development of staff.
• Participates in project teams and committees to advance operational Strategies and initiatives as needed.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Handle various tasks as directed by their Health Information Operations Manager.
  
  

What You Will Bring To The Table

• High School Diploma or GED.
• Must be 18 years of age or older.
• Willing to travel to meet with global partners
• 2-years Health Information related experience.3+ years preferred.
• Demonstrated ability or experience in leading projects and processes.
• Comfortable utilizing phones, general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Previous production/metric-based work experience preferred.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.
• Strong presentation skills.
• Forward thinking and ability to problem solve.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
• Ability to delegate effectively.
  
  

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:

$57,000—$60,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (https://www.datavant.com/eeo-commitment-statement) . Know Your Rights (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at [e-mail] . We will review your request for reasonable accommodation on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy (https://www.datavant.com/privacy-policy) .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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